Tijuana Dunbar
Customer Service
Troy,USA
Summary
Versatile and dynamic professional with a proven track record in customer service and administrative roles, notably at Double Tree Hilton. Excelled in enhancing customer experiences and streamlining front desk operations. Skilled in Microsoft Office and effective communication, consistently achieving positive outcomes in fast-paced environments. Demonstrates strong leadership and problem-solving abilities, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member
Krystal's
02.2024 - Current
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
Caregiver
Independent Contractor
03.2023 - 01.2024
- Assist client with all of their daily needs
- Clean and maintain the clients home
- Cook and feed the client as requested
- Aid with mobility or transportation to Dr appointments
Front Desk Receptionist
Double Tree Hilton
01.2022 - 03.2023
- Assist customers with their daily housing needs
- Handle cash and credit card transactions and inventory count
- Satisfy customer needs based on information assessments
- Utilize Microsoft word in order to document customers' needs and requests
Assistant Manager
Dollar General Store
02.2020 - 06.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate in Science (AS) - Business Administration
Everest University
Orlando, FL10.2012
Skills
- Front Desk
- Administrative Experience
- Customer Service
- Cash Handling
- Guest Services
- Microsoft Office
- Night Audit
- Upselling
- Office Management
- Cleaning Experience
- Retail Sales
- Clerical Experience
- Typing
- Management
- Sales
- Host/Hostess
- Microsoft Powerpoint
- Negotiation
- Basic math
- Accounts Receivable
- Microsoft Word
- Data Entry
- Accounting
- POS
- Payroll
- Windows
- Load balancing
- Computer skills
- Communication skills
- Customer service
- Shipping & receiving
- Stocking
- Load & unload
- Cash register
- Hotel experience
- Salesforce
- CRM software
- Customer support
- Cooking
- Restaurant experience
- Food service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Crew Member
Krystal's
02.2024 - Current
Caregiver
Independent Contractor
03.2023 - 01.2024
Front Desk Receptionist
Double Tree Hilton
01.2022 - 03.2023
Assistant Manager
Dollar General Store
02.2020 - 06.2021
Associate in Science (AS) - Business Administration
Everest University
Similar Profiles
Naomi WillisNaomi Willis
Cashier at Krystal's RestaurantCashier at Krystal's Restaurant
Brittany NealBrittany Neal
Manager at Krystal's RestaurantManager at Krystal's Restaurant
Calina ThorntonCalina Thornton
Manager at Krystal's RestaurantManager at Krystal's Restaurant
Stacy JesseStacy Jesse
Insurance Manager at RB LUMBER COMPANY LLCInsurance Manager at RB LUMBER COMPANY LLC
Frank CagleFrank Cagle
Assistant Principal at Stanly County SchoolsAssistant Principal at Stanly County Schools