Tijuana Smith

Recruit and engage individuals and/or families in goal setting process assisting in short/long term goals and realization of self sufficiency.

Serve as liaison to develop, create and maintain community and agency resource guide of services for referrals ensuring family awareness of other services available.

Plan, develop, coordinate, implement, plan and report community outreach meetings, workshops, parent involvement, surveys and public relations efforts mapping community activities and goals related to agency service areas.

Assist and/or administer the coordination of other agency program services provided to eligible participant's service areas.

Use agency and/or program required forms and software to document all contacts, documenting goals and accomplishments of families, recipients and groups. Prepare weekly & monthly reports covering program and case management activities.

Conduct face-to-face visits (Home/Office, Workplace/Education or Training Site) with families.

May serve as the site manager/assistant site manager, responsible for facility and equipment, site inspections, maintenance repair and associated reporting in the daily operation of worksite.

• Handle inbound service calls
• Strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Multitask and navigate through multiple systems
• Resolved customer inquiries through effective communication and problem-solving techniques.

• Completed daily task as requested by department supervisor
• Answering multi-line phone system
• Message log
• Scheduling and appointment setting
• Filing, faxing, copying, bookkeeping, data entry, placing office orders
• Submitting payroll and mileage reimbursement
• Providing quality customer service

• Provided excellent customer service
• Answering multi-line phone system, appointment setting
• Greeted guest/ members upon arrival
• Meeting daily and weekly goals with selling memberships
• Assisted in maintaining professional front desk and reception area

• Placement for 50 employees for daily work
• Interviewed best candidates for open positions
• Conducted weekly meetings with client focused on current employee qualifications
• Updating and processing information needed in database for existing employees
• Submitted weekly/ bi-weekly time sheets for payroll
• Providing quality customer service

• Call center hiring and training
• Supervisor of a team of 10-20 employees
• Preparing employees on how to meet top goals and respond to customer questions and complaints
• Monitored and submitted time for payroll
• Providing quality customer service