Summary
Overview
Work History
Education
Skills
Timeline
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Tijuana Witherspoon

Charlotte ,NC

Summary

Accomplished Training Coordinator and Dietary Aide Supervisor with a proven track record at Pitney Bowes and Aldersgate Nursing Home. Excelled in enhancing employee performance and patient mealtime experiences through innovative training and nutritional planning. Skilled in leadership development and quality assurance, demonstrating exceptional coaching abilities and relationship-building skills. Achieved significant improvements in productivity and patient satisfaction.

Overview

23
23
years of professional experience

Work History

Training Coordinator

Pitney Bowes
12.2009 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Developed job-specific competencies and performance standards.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Provided coaching and mentoring to employees.

Dietary Aide Supervisor

Aldersgate Nursing Home
09.2001 - 05.2007
  • Improved mealtime experiences for patients by addressing concerns promptly and professionally while maintaining confidentiality standards.
  • Managed daily food production schedules, ensuring timely service and minimized waste.
  • Mentored and trained new dietary aides, ensuring proper adherence to safety protocols and nutritional guidelines.
  • Collaborated with healthcare professionals to design therapeutic menus for patients with specific diet restrictions.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Planned nutritious meal options for individuals with various health needs and conditions.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
06.2001

Skills

  • Verbal and written communication
  • Coaching and Mentoring
  • Schedule Coordination
  • Leadership training
  • Clear Communication
  • Decision-Making
  • Relationship Building
  • Quality Assurance
  • Leadership Development

Timeline

Training Coordinator

Pitney Bowes
12.2009 - Current

Dietary Aide Supervisor

Aldersgate Nursing Home
09.2001 - 05.2007

High School Diploma -

West Charlotte High School

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Tijuana Witherspoon