Tijuanna J. Petty

Church Treasurer

Manages the financial affairs of the church. The role often involves preparing budgets, overseeing donations and expenditures, and ensuring financial transparency and compliance with legal requirements.

Key Contributions & Accomplishments:

• Financial Record Keeping: Maintaining accurate records of all financial transactions.
• Banking: Managing the church's bank account, including deposits deposit's , withdrawals, and reconciliation.
• Cash Flow Management: Ensuring that the church has sufficient cash flow to meet it's obligations and planning for any significant expenditures
• . Financial Reporting, Audit Facilitation, Financial Controls and Compliance, Advisory Role

Associate Claims Examiner

Fostered effective communication with beneficiaries, policyholders, and external parties to gather essential data, resolve discrepancies, and streamline the claim process. Delivered transparent and concise communications to claimants, conveying decisions, requirements, and any additional information with clarity and professionalism. Engaged with colleagues from various departments to share insights, address challenges, and contributed to a collaborative work environment conducive to optimal claims management.

Key Contributions & Accomplishments:

• Leveraged data analytics to extract actionable insights, enhancing the efficiency of claims assessments and facilitating informed decision-making processes.
• Championed ongoing professional development, staying abreast of industry trends and updates, and disseminating knowledge to the team,elevating the collective skill set.

Senior Life & Annuities Examiner (Pending Team)

Coordinated a caseload of pending claims, executing timely and strategic follow-ups to surpass customer expectations and ensure seamless claims resolution. Charged with identifying, investigating, evaluating, and acquiring critical information essential for fair and objective claims adjudication. Scrutinizes all incoming documents with precision, assessing appropriateness to determine the eligibility and playability of claims.

Key Contributions & Accomplishments:

• Aligned the organization for growth by cultivating connections with the beneficiaries and relevant stockholders, fostering collaborative partnerships to expedite the claims process.
• Influenced customer satisfaction scores by delivering guidance courteously, and professionally,enuring beneficiaries are well informed about diverse options and the tax implications associated with each.

Quality Assurance Analyst

Delivered constructive feedback to both outsource vendors and home office processors. Facilitated weekly conference calls to enhance communication and collaboration. Ensured uniform data collection methods across outsourced vendors and home office quality control audit groups. Maintained compliance by reporting errors through paper tracking daily audit reports. Operated various computer applications daily, including Microsoft Office, Word, Excel, Ingenium,CLUE,etc. Revitalized customer loyalty by rigorously enhancing the Customer Service Department's service quality. Spearheaded call and correspondence quality elevation aiding supervisors in staff feedback and development.

Key Contributions & Accomplishments

• Turned around performance by executing comprehensive quality audits for fixed and variable transactions across diverse Genworth Annuity products.
• Orchestrate the compilation of inquiry monitoring evaluations and efficiency data setting the stage for targeted call coaching sessions.