Summary
Overview
Work History
Education
Skills
Timeline
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Tika Clark

Des Moines,IA

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

20
20
years of professional experience

Work History

Learning Ambassador

Amazon
10.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Customer Service Representative

CDS Global
10.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Bartender

Prairie Meadows
06.2012 - 10.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Secretary

Ri-Co Moving And Storage
09.2004 - 05.2012
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to inquiries from callers seeking information.

Education

Associate of Science - Criminal Investigations

Everest College
Florida
04.2013

Skills

  • Adaptive Learning
  • Peer Mentoring
  • Collaborative learning
  • Digital Literacy
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Customer Engagement
  • Team Player
  • Performance monitoring
  • Customer Service
  • Attention to Detail
  • Decision-Making
  • Quality Assessment
  • Critical Thinking
  • Word Processing
  • Microsoft Office
  • Customer Relations
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Product Knowledge
  • Documentation
  • Live chat support
  • Account updating
  • Proofreading
  • Customer Focus
  • Escalation management

Timeline

Learning Ambassador

Amazon
10.2022 - Current

Customer Service Representative

CDS Global
10.2016 - Current

Bartender

Prairie Meadows
06.2012 - 10.2016

Secretary

Ri-Co Moving And Storage
09.2004 - 05.2012

Associate of Science - Criminal Investigations

Everest College

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Tika Clark