Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

TIKA PHUYAL

Everett,WA

Summary

Retail Assistant Manager with 6 years of relevant leadership experience and genuine passion for customer service and developing relationships.


Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


Dedicated helper with experience providing quality installation, maintenance and repair services. Skilled at troubleshooting, repairing and maintaining equipment and systems. Focused on compliance with safety standards.


Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Bartell Drugs
07.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Second Assistant Manager

Bartelldrugs
02.2018 - 07.2020
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Developed strategy to increase sales and drive profits.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.

Cashier/clerk

Bartelldrugs
11.2015 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Cashier/Cleaner Helper

Subway Restaurants
09.2014 - 11.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier/Deli Clerk

7 Eleven Store
07.2013 - 08.2014
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier/General Cleaner

SUBWAY®Restaurants
01.2011 - 02.2013
  • Answered questions about store policies and addressed customer concerns.
  • Repair and maintains the minor damages.
  • clean the outside and inside the store.
  • Resolve the hazardous emergencies.
  • improved the score of health basis activities.





Teacher

Middle School.
06.2005 - 11.2010
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.

Mechanic Assistant

Unilever Multinational Company
02.2002 - 05.2005
  • Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
  • Cleaned and organized work areas, tools and equipment to support productivity.
  • Enhanced workshop efficiency with proper tool organization and inventory management.
  • Followed detailed instructions of lead mechanic to achieve quality standards.
  • Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.

Education

BBA - Business Study

MMC Campus Hetauda
Nepal
09.2008

High School Diploma -

Tribhuwan Higher Secondary School
Nepal
09.2004

GED -

Mahendra Secondary School
Nepal
06.2002

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Honest and hard working
  • Excellent time management skills
  • friendly and helpful behaviors
  • quick learning ability
  • strong knowledge of mathematics
  • multi task and great interpersonal skills
  • well experience with rapier and maintains
  • professional cleaning ability
  • creatives and 3 years excellent experience with tools handling

Accomplishments

    promoted from cashier to second assistant after just 2yrs.


    Second time promoted from second assistant to assistant

    store manager after only 2yrs employment.


    service score increased after excellent customer service


    learned how to handle pressure and challanging situations



Certification

Permanent Teaching license in Nepal


Washington's Driver license


Skill development training certificate in Nepal


All academic certificates.

Languages

English
Professional Working
Nepali
Full Professional
Hindi (Indian)
Professional Working

Timeline

Assistant Store Manager

Bartell Drugs
07.2020 - Current

Second Assistant Manager

Bartelldrugs
02.2018 - 07.2020

Cashier/clerk

Bartelldrugs
11.2015 - 02.2018

Cashier/Cleaner Helper

Subway Restaurants
09.2014 - 11.2015

Cashier/Deli Clerk

7 Eleven Store
07.2013 - 08.2014

Cashier/General Cleaner

SUBWAY®Restaurants
01.2011 - 02.2013

Teacher

Middle School.
06.2005 - 11.2010

Mechanic Assistant

Unilever Multinational Company
02.2002 - 05.2005

BBA - Business Study

MMC Campus Hetauda

High School Diploma -

Tribhuwan Higher Secondary School

GED -

Mahendra Secondary School

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