Summary
Overview
Work History
Education
Skills
Timeline
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Tika Sloan

Las Vegas,NV

Summary

Results-driven customer service professional with proven ability to handle complex inquiries, resolve issues efficiently, and maintain strong customer relationships. Skilled in policy management, claims processing, and explaining coverage options. Seeking to contribute to a forward-thinking organization's success.

Overview

12
12
years of professional experience

Work History

Claims Adjuster

Bristol West Insurance
Las Vegas, NV
12.2023 - Current
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.

Claims Adjuster

CSAA Insurance Group
Las Vegas, NV
03.2023 - 11.2023
  • Effectively communicate complex coverage details, settlement decisions, and negotiation terms with policyholders and repair facilities.
  • Streamline claims workflows using advanced software, ensuring prompt and accurate resolutions while adhering to industry regulations.
  • Successfully negotiate fair settlements with claimants and third-party representatives, minimizing financial exposure for the insurance company.
  • Stay updated on industry trends and regulations, engaging in ongoing professional development to enhance skills in the evolving insurance landscape.

Sales Specialist

Cox Communications
04.2018 - 10.2022
  • Excelled in managing customer interactions across phone, email, and chat platforms, ensuring a consistent and positive experience for customers regardless of the communication channel.
  • Achieved and consistently exceeded key performance metrics in a fast-paced call center environment, showcasing proficiency in handling diverse customer inquiries with efficiency and accuracy.
  • Proven ability to troubleshoot and resolve customer issues promptly, contributing to a reduction in call resolution times and an increase in overall customer contentment.
  • Received commendations for consistently satisfying customer needs and resolving issues promptly, contributing to high customer satisfaction scores and positive feedback.

Assistant Store Manager

Sprint Inc
06.2012 - 01.2018
  • Led a team of 9 retail professionals, fostering a collaborative and positive work environment that resulted in increased team morale and productivity.
  • Spearheaded successful sales initiatives and strategies, contributing to a notable increase in store revenue and exceeding sales targets under my leadership.
  • Implemented targeted training programs for the team, enhancing product knowledge and sales skills, leading to improved customer engagement and satisfaction.
  • Demonstrated strong operational management skills, ensuring seamless daily store operations, efficient inventory management, and adherence to company policies, contributing to the overall success of the retail store.

Education

Bachelor of Science - Business Administration

University of Phoenix
05-2026

Skills

  • Analytical
  • Coachable
  • Effective Communication
  • Customer Relationship Management
  • Data Management
  • Advanced computer skills
  • Operational Efficiency
  • Adaptability
  • Risk Management
  • Time Management
  • Legal Compliance

Timeline

Claims Adjuster

Bristol West Insurance
12.2023 - Current

Claims Adjuster

CSAA Insurance Group
03.2023 - 11.2023

Sales Specialist

Cox Communications
04.2018 - 10.2022

Assistant Store Manager

Sprint Inc
06.2012 - 01.2018

Bachelor of Science - Business Administration

University of Phoenix

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Tika Sloan