Summary
Overview
Work History
Education
Skills
Timeline
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Tikah Arrington

East Orange,United States

Summary

Demonstrates commitment as a professional, showcasing meticulous attention to detail, outstanding communication, and administrative abilities. Known for improving customer service across diverse sectors, eager to contribute to a prestigious organization committed to delivering top-tier service and elevating customer satisfaction. Displays motivation and excellent time management skills. Adept at problem-solving, maintaining calm under pressure to meet departure schedules. Training in flight line operations and safety, backed by 9 years of aviation and call center experience. As a Customer Service Representative, brings top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty

Overview

8
8
years of professional experience

Work History

Ramp Agent

Federal Express
11.2015 - Current
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Improved communication between departments by establishing clear channels and protocols for information sharing during crucial events.
  • Reduced employee turnover by fostering positive work environment and providing ongoing support for team members.
  • Assisted in budget planning by analyzing historical data on labor costs and equipment usage trends, enabling more accurate forecasting for future needs.

Remote Call Center Agent

Uniqlo
06.2023 - 02.2024
  • Ensured exceptional customer service experiences, upheld by positive attitude, active listening, and empathetic responses to concerns.
  • Helped 50/60 customers every day with positive attitude and focus on customer satisfaction.
  • Assisted customers promptly via phone, email, and live chat channels, maintaining professionalism consistently.
  • Managed escalated support cases with diplomacy, successfully resolving tense company-customer situations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Direct callers in troubleshooting, company site navigation, and product or service usage.

Passenger Service Agent

Scandinavian Airlines
01.2017 - 06.2018
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered exceptional customer service under high-pressure conditions, maintaining composure throughout operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Managed and motivated approximately 30 employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Guided junior team members for career progression, nurturing future organization leaders.

Education

No Degree - Business Administration

Essex County College
Newark
06.2026

Skills

  • Proficient in customer service software
  • Technical Troubleshooting
  • Proficient Problem-solving abilities
  • Advanced Microsoft Excel
  • Detail-Oriented
  • Critical thinking
  • Ability to work independently
  • Adept in multitasking
  • Excellent verbal communication skills

Timeline

Remote Call Center Agent

Uniqlo
06.2023 - 02.2024

Passenger Service Agent

Scandinavian Airlines
01.2017 - 06.2018

Ramp Agent

Federal Express
11.2015 - Current

No Degree - Business Administration

Essex County College

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Tikah Arrington