Tikara Brown
McDonough,GA
Summary
Skilled Business Administrative Professional with 10 years of business processes experience. Focused and resourceful with a strong track record of facilitating process improvements to increase efficiency and streamline business tasks to meet departmental goals.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Marriott International, Inc.
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems for over 400 guest reservations.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Business Operations Analyst
GA Department Of Public Health
12.2022 - Current
- Liaise communication with vendors on RFQ information, Invoicing, and Logistics Planning
- Partner with Business Owners on annual contract renewals, amendments, and new contract executions
- Frequently use of the following modules under Oracle Peoplesoft Financials; Procurement, Purchase, Payables, Queries
- Analyze, Build, and Maintain Microsoft Office Excel Pivot Sheets mainly by running budget queries.
- As part of staff facilitation, onboard new employees and offboard staff using Cherwell CSM
- Schedule and facilitate monthly and annual meetings via in-person, WebEx, and/or Microsoft Teams with other departments, local partners, and stakeholders.
- Process Staff Computer Equipment Requests and maintain property removal documents for program.
- Participate in a $5Million annual budget preparation and fiscal year close out by providing information based on billing trends and contract tracking analysis. Decreased annual carry over funds by 75%.
- Renders continuous support to staff by Identifying and implementing process efficiencies to successfully meet deadlines and by keeping them brisk of departmental policies and procedures.
- Initiate and track the following routing forms for approvals: Contract Approval Requests, Grant Approval Requests, Purchase Order Request, Meeting Approval Requests, OOS Travel Requests, and PCARD Requests
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
Deputy Warden of Administration
GA Department Of Corrections
12.2020 - 10.2022
- Interviewed, Hired, Trained and Managed Subordinate Staff in a State Correctional Facility Environment for the following departments: Facility Maintenance, Food Service, Warehouse, and Business Operations
- Liaise procurement, financial management, personnel, and administrative duties with effective organizational, communication, and attention to detail skills.
- Responded to crisis events using de-escalation, problem solving, and critical thinking skills.
- Served as the liaison between the offender population, public, and the warden in regards financial transaction inquiries, food complaints, clothing requests, and release paperwork.
- Analyzed, controlled, and reconcile Appropriated and Non-Appropriated Funded Accounts daily.
- Rendered services as an on call after hours duty officer to respond to altercations, health emergencies, and facility operations interruptions.
- Prepared budget reports, processed vouchers, approved purchased requisitions, and created pivot tables using Oracle Peoplesoft Financials
- Reviewed and Approved Staff Travel Requests in Concur abiding by the federal and state travel policy.
- Facilitated Monthly Events for Staff and Offender Populations serving as the approval authority over the budgetary responsibilities.
- Tracked and preplanned the budget for special projects and the timeline of completion
Business Manager
GA Department Of Corrections
01.2015 - 11.2020
- Maintained ledgers for non-appropriated funded accounts and revenue accounts using Microsoft Excel
- Planned facility wide events to encourage staff participation ad encourage retainment of staff.
- Managed staff, scheduled shifts, and approved timekeeping records in Oracle Team Works Application
- Prepared documents for fiscal and property audits and Maintained retention schedule for audited documents.
- Managed sales reports and tracked customer purchasing trends in CACTAS.
- Researches, assembles, and summarizes a wide variety of material for office functions.
- Prepared and processed purchase requisitions and vouchers in Peoplesoft Financials
- Monitored state issued vehicle inventory and scheduled routine maintenance to meet departmental requirements.
Education
Bachelor of Science - Psychology
Middle Georgia State University
Macon, GA12.2020
Skills
- Project Management
- Staff Management
- Critical Thinking
- Data Analysis
- Customer Service
- Problem-Solving Ability
- Administrative and Office Support
Reference
- Warden, James Spann - Georgia Department of Corrections - james.spann@gdc.ga.gov
- Deputy Director, Donovan Stephens - Georgia Department of Public Health - donovan.stephens@dph.ga.gov
- HR Manager, Gail Holder - Georgia Department of Corrections - gail.holder@gdc.ga.gov
Timeline
Front Desk Agent
Marriott International, Inc.
10.2023 - Current
Business Operations Analyst
GA Department Of Public Health
12.2022 - Current
Deputy Warden of Administration
GA Department Of Corrections
12.2020 - 10.2022
Business Manager
GA Department Of Corrections
01.2015 - 11.2020
Bachelor of Science - Psychology
Middle Georgia State University
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