Tikaya Moore
Insurance Producer
Lawndale,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Producer
TTEC
Concord, NC
06.2023 - Current
- Generated detailed insurance quotes including thorough breakdown of coverage.
- Streamlined the creation of insurance policies for clients by gathering all essential details and accurately completing required forms.
- Analyzed factors that may increase insurance premiums.
- Executed a range of clerical tasks, including phone answering, form copying, and document typing.
- Provided exceptional customer service by effectively resolving problems and finding satisfactory solutions.
- Upheld compliance standards for insurance sales.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Explained coverage options to potential policyholders, answering questions or concerns.
Customer Care Representative II
Wipro LLC
East Brunswick, NJ
07.2022 - 02.2023
- Ensured timely responses to customer inquiries and resolution of complaints, fostering loyalty.
- Applied proven conflict resolution abilities to address and resolve customer issues.
- Took proactive measures in addressing customer concerns by conducting necessary research and engaging with appropriate departments via phone, mail or fax.
- Built trust with customer accounts through effective and engaging communication methods.
- Provided applicable customer education to reduce need for further contact.
- Evaluated customer needs and suggested suitable products or services.
- Recorded and tracked customer correspondence in CRM to document requests, problems, and solutions.
- Researched and ongoing casework.
- Managed live interactions with customers while simultaneously toggling between multiple screens, systems, and applications to promptly address their needs.
- Maintained up-to-date customer files in the database through collaborative research efforts with third parties, ensuring effective communication for updates or inquiries.
Customer Service Representative II
Ten250 Corporation
Richmond, CA
06.2021 - 02.2022
- Maintained a thorough understanding of current promotions, exchange guidelines, payment policies, and security practices.
- Effectively resolved difficult customer inquiries, consistently exhibiting patience and approachability.
- Provided excellent customer service by handling inbound calls, chats, and emails.
- Ensured swift action on customer concerns, issues and requirements through proactive escalation to supervisors.
- Delivered customized plans that catered to the needs of small business owners and their families.
- Coordinated employee benefits programs, including health insurance, retirement plans, and leave policies.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Recorded health information and updates in database system.
- Worked with insurance company representatives to verify benefits and obtain balances owed.
Healthcare Customer Service Expert
NexRep
Portland, ME
11.2020 - 04.2021
- Facilitated seamless coordination of services, equipment, and care needs among referral sources, physicians, and patients for timely discharges.
- Received and to incoming calls from providers, referrals sources and potential patients by collecting and entering clinical and demographic information into Carecentrix portal.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Personal Care Aide
Allcare Links
, NC
04.2019 - 04.2021
- Executed multiple housekeeping duties which involved laundry, sweeping, mopping; completed grocery shopping and prepared meals
- Managed logistics for clients' doctor visits, ensuring timely and reliable transportation.
- Ensured client well-being by upholding cleanliness standards and adhering to effective safety protocols.
- Documented individualized daily activities of clients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Chat Pre Sales Support
Concentrix
Cincinnati, OH
01.2019 - 02.2020
- Resolved customer complaints regarding sales and service
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Maintained awareness of industry trends and actively engaged in continuous learning to amplify product and service knowledge.
- Offered expertise in addressing customer queries about offerings, and proposed viable solutions.
- Prevented payment discrepancies through diligent integration of all credit and debit card data into the system.
- Investigated and resolved customer billing errors through in-depth system research and comprehensive questioning.
- Analyzed benefits for each caller to effectively determine service requirements.
- Enhanced knowledge of evolving offerings to effectively upsell existing customers, resulting in increased sales.
- Processed payments, generated quotes and maintained customer communication records.
- Resolved challenging customer inquiries effectively, resulting in enhanced customer satisfaction and strengthened business associations.
Specialist IV
Walmart Global Business Services
Charlotte, NC
03.2016 - 02.2019
- Authorized timely payment to vendors by processing invoices.
- Analyzed matches and interfaced with open receiving department to reconcile invoices.
- Diversified accounting role by performing tasks beyond accounts payable like claim submission and payment processing. Also responsible for handling merchandise transmittal, completing chargebacks with subsequent reversals as well as addressing UPC exceptions.
- Provided professional support in resolving invoice and receiving discrepancies through collaboration with internal stakeholders and external suppliers.
- Ensured consistent productivity levels, accuracy, and quality while delivering superior customer service to both internal and external parties.
- Successfully navigated constant change while mastering different processes, procedures, and technologies.
- Achieved continuous improvement by successfully implementing new technologies and process automations.
- Ensured accuracy of accounts receivable by reconciling disparities between general ledger and trial balance.
Maintenance Dispatcher
CBRE
Charlotte, NC
07.2011 - 07.2014
- Coordinated and organized schedules and dispatches for conveyance of materials, freight or passengers by assigning tasks to workers and deploying necessary resources.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received or prepared work orders.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Arranged for repairs to restore service and schedules.
- Recorded and maintained files or records of customer requests, work or services performed.
Education
Associate in Health Information Technology - Health Information Technology
Miller-Motte College
Chattanooga, TN06-2024
Diploma - Certified Nurse Aide I
Cleveland Community College
Shelby10-1996
High School Diploma -
Kings Mountain High School
Kings Mountain, NC05-1994
Skills
- Relationship Building
- Claims Handling
- CRM Software
- Client Retention
- Customer Service
- Negotiation
- Regulatory Compliance
- Policy Knowledge
- Client Account Management
Certification
Property & Casualty Licensed Insurance Producer in all 50 States.
References
References available upon request.
Timeline
Insurance Producer
TTEC
06.2023 - Current
Customer Care Representative II
Wipro LLC
07.2022 - 02.2023
Customer Service Representative II
Ten250 Corporation
06.2021 - 02.2022
Healthcare Customer Service Expert
NexRep
11.2020 - 04.2021
Personal Care Aide
Allcare Links
04.2019 - 04.2021
Chat Pre Sales Support
Concentrix
01.2019 - 02.2020
Specialist IV
Walmart Global Business Services
03.2016 - 02.2019
Maintenance Dispatcher
CBRE
07.2011 - 07.2014
Associate in Health Information Technology - Health Information Technology
Miller-Motte College
Diploma - Certified Nurse Aide I
Cleveland Community College
High School Diploma -
Kings Mountain High School
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