Summary
Overview
Work History
Education
Skills
Quote
Work Preference
Interests
Timeline
Hi, I’m

Tikaya G. Powell

Orlando,FL
Tikaya G. Powell

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
years of professional experience

Work History

Orange Collector's Tax Collectors

Customer Service Representative
01.2024 - 03.2024

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Department Of Children And Family Services

Eligibility Specialist
08.2023 - 12.2023

Job overview

  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Hilton Bonnet Creek & Waldorf Astoria

Cook II
02.2020 - 08.2023

Job overview

  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Accolade Health Care

Health Care Clerk Administrative
05.2017 - 10.2019

Job overview

  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Produced high-quality communications for internal and external use.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Valencia College
Orlando, FL

Associate of Arts from Education

University Overview

Aveda Institute
Winter Park, FL

Associate of Science from Cosmetology

University Overview

Skills

  • Information Security
  • Data Entry
  • Product Knowledge
  • Scheduling
  • Complaint resolution
  • Data Collection
  • Paperwork Processing
  • Utilization of Windows, Word, Excel and Outlook

Quote

I am a member of a team, and I rely on the team, I defer to it and sacrifice for it, because the team, not the individual, is the ultimate champion.
Mih Hamm

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hours401k matchTeam Building / Company RetreatsPersonal development programsCompany Culture

Interests

Community Service

Alternative Medicine Practices

Reading

Creating a healthy and comfortable environment for all

Timeline

Customer Service Representative
Orange Collector's Tax Collectors
01.2024 - 03.2024
Eligibility Specialist
Department Of Children And Family Services
08.2023 - 12.2023
Cook II
Hilton Bonnet Creek & Waldorf Astoria
02.2020 - 08.2023
Health Care Clerk Administrative
Accolade Health Care
05.2017 - 10.2019
Valencia College
Associate of Arts from Education
Aveda Institute
Associate of Science from Cosmetology

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Tikaya G. Powell