Tikeera Harris
Norfolk,VA
Summary
Dynamic leader with a proven track record at Wendys Old Fashioned Hamburgers, adept in staff training and development, and exceptional in fostering customer satisfaction. Skilled in cash handling expertise and conflict resolution, I excel in optimizing team performance and achieving operational excellence. My approach ensures both employee growth and superior service standards, contributing to significant business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendys Old Fashioned Hamburgers
12.2013 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Lead Teacher, Toddler Room
KinderCare Learning Centers
02.2024 - 06.2024
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Conducted regular parent-teacher conferences to discuss each child''s progress and address concerns or suggestions.
Cashier
BJ's Wholesale
07.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Medical Assitance
Tidewater Communtiy College
Norfolk, VA08-2013
High School Diploma -
Booker T Washington High
Norfolk, VA06-2013
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Schedule oversight
- Cash handling ability
- Shift reporting
- Safety reviews
- Attendance oversight
- Labor and food cost control
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Conflict Resolution
- Complaint resolution
- Staff Training and Development
- Goal Setting and Tracking
- Inventory Counts
- Daily workflows
- Assigning Work
- Policy and Procedure Enforcement
- Issue Resolution
- Sales and Upselling
- Flexible Schedule
- Shift Paperwork Completion
- Staff education and training
- Professional Appearance
- Employee Attendance Monitoring
- Client Service
- POS System Operation
- Safety processes and procedures
- Quality Inspections
- Role Modeling
- Motivational Leadership
- Drawer Assignments
- Sales Reporting
- Sales expertise
- Account Management
- POS Deletions
Certification
ServSafe Certification,Wendy's old fashioned hamburgers august 2019-2028
Timeline
Lead Teacher, Toddler Room
KinderCare Learning Centers
02.2024 - 06.2024
Cashier
BJ's Wholesale
07.2017 - 09.2018
Shift Supervisor
Wendys Old Fashioned Hamburgers
12.2013 - 10.2024
Associate of Arts - Medical Assitance
Tidewater Communtiy College
High School Diploma -
Booker T Washington High
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