Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tikela Edwards

Riverview

Summary

Proactive professional with 7+ years of experience and a proven knowledge of customer service, meeting planning, and productivity and performance management. Aiming to leverage my skills to successfully fill an Administrative Assistant or Customer Service Representative role.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

SOFWERX
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.

OWNER

D'Mello Soul Apparel
06.2018 - Current
  • Led startup and opening of D'Mello Soul Apparel and provided business development, creation of operational procedures and workflow planning
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Assessed, optimized and elevated operations to target current and expected demands
  • Negotiated with vendors to acquire products at discounted price, reducing overhead cost by 30%
  • Developed business and marketing plans and prepared monthly financial reports

CUSTOMER SERVICE REP

New York Life
10.2020 - 04.2021
  • Handled high volume of inbound customer and sales agent inquiries.
  • Communicated and educated on product features, benefits and contract provision details.
  • Handled most customer interactions independently.
  • Explained information in functional area.
  • Maintained satisfactory level of key performance indicators according to departmental requirements.

PUBLIC RELATIONS COORDINATOR

Zeta Phi Beta Sorority, Inc.
01.2014 - 01.2017
  • Created press releases and media announcements to raise organization visibility in the community
  • Generated operating capital for Zeta Phi Beta Inc. by planning and coordinating fundraisers
  • Coordinated several community service events including March of Dimes and Breast Cancer Awareness fostering a positive organization image
  • Employed several social media conduits to promote events in the local, regional, and national areas; increasing organization profitability
  • Received "Zeta of the Year" Award for Outstanding Community Service

Education

Master of Arts (M.A.) - Professional Communication

University of Tampa
Tampa, FL
05-2026

Bachelors - English

University of North Carolina at Charlotte
Charlotte, NC
05.1996

Skills

  • Marketing
  • Microsoft Office
  • Strategic Planning
  • Customer Relations
  • Social Media Management
  • Adobe
  • Blogging
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Customer relations
  • Critical thinking
  • Scheduling
  • Verbal communication
  • Calendar management
  • Mail handling
  • Relationship building
  • Documentation and reporting
  • Event coordination

Accomplishments

  • Managed front office area.
  • Responded to over 50 customer inquiries each day.
  • Recognized by customers and staff for expedient and effective service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Public Speaking Training and Facilitator Certification
  • Conflict Management with Emotional Intelligence Certification
  • DoD Initial Orientation and Awareness Training
  • DoD Mandatory Controlled Unclassified Information Training
  • Unauthorized Disclosure of Classified Information and CUI
  • Computer Literacy and Basic Computer Skills for Productivity Certification
  • Get Things Done: How to Organize Your Life and Take Action
  • Professional Certification in Office Administration Management

Timeline

Administrative Assistant

SOFWERX
04.2023 - Current

CUSTOMER SERVICE REP

New York Life
10.2020 - 04.2021

OWNER

D'Mello Soul Apparel
06.2018 - Current

PUBLIC RELATIONS COORDINATOR

Zeta Phi Beta Sorority, Inc.
01.2014 - 01.2017

Bachelors - English

University of North Carolina at Charlotte

Master of Arts (M.A.) - Professional Communication

University of Tampa

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