Shamie Webb-Durant
Virginia Beach,VA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Disciplined professional committed to providing optimum patient care, including vital sign measurement, wheelchair assistance and personal grooming. Talented at engaging patients in conversation and social interaction to improve quality of living. Big-hearted individual with several years of experience in healthcare industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Chesapeake, VA
04.2024 - Current
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Front Desk Agent
Founders Inn and Spa
Virginia Beach, VA
05.2023 - 02.2024
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Monitored security cameras in lobby area as needed.
- Provided information about hotel amenities, services, and local attractions.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Assisted with luggage handling for incoming guests.
- Ensured that all safety regulations were followed according to company standards.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Maintained cleanliness of lobby area at all times.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided excellent customer service while upholding company policies.
Office Assistant
Qwest Home Healthcare Agency
Virginia Beach, VA
09.2022 - 12.2022
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered phone calls and directed them to appropriate personnel.
- Assisted in the development and implementation of office policies and procedures.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed inventory of office supplies and placed orders when needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Provided administrative support to multiple departments as needed.
Temporary Nursing Assistant
Princess Anne Health & Rehabilitation Center
Virginia Beach, VA
01.2022 - 05.2022
- Ensured that all equipment was functioning properly prior to use.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Provided emotional support to family members during difficult times.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Front Desk Receptionist
Allied Research Technology
Chesapeake, VA
10.2019 - 05.2020
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Responded to customer inquiries via phone, email, and in person.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06-2014
Skills
- Electronic surveillance
- Arrest procedures
- Staff Management
- Emergency Response
- Access Control
- CCTV Monitoring
- Crime Prevention
- Emergency Management
- Investigation documentation
- Document Management
- CCTV Surveillance
- Stationary surveillance
- Identification verification
- Report Generation
- Military experience
- General security
- Criminal records searches
- Criminal law knowledge
- Detail Oriented
- Investigative abilities
- Report Writing
- Investigative skills
- File Organization
- Project Management
- File Management
- Inventory Control
- Front Office Management
- Clerical Support
- Call Routing
- Spreadsheet tracking
- Administrative Support
- Cash Handling
- Office Administration
- Office Organization
- Mail Sorting
- Appointment confirmation
- Mail distribution
- Patient Feeding
- Patient Assessments
- Patient Relations
- Mobility Assistance
- Electronic Charting
- Monitoring fluids
- Light Housekeeping
- Infection Control
- Vital Sign Monitoring
- Supply Restocking
- Medication Administration
- Medical terminology knowledge
- Specimen Collection
- Community activities
- Quality Assurance
- Infection control procedures
- Basic Life Support
- Medical Records Management
- Database Administration
- Behavior redirection
- Catheter Care
- Catheter change and preparation
- Case Management
- Bookkeeping
- Project Planning
- Calendar Management
- Contract Preparation
- Mail handling
- Invoice Processing
- Data Entry
- Customer Service
- Scheduling
- Supply Management
- Event preparation
- File Maintenance
- Presentation Development
- Payroll Processing
- Strong Problem Solver
- Business Administration
- Safety and security procedures
- Front Office Support
- Transportation information
- Room assignments
- Guest Relations
- Guest amenities
- Mail and packages
- Credit and cash payments
- Office Management
- Effective Planning
- POS Systems
- Guest Services
- Transaction Processing
- Documentation
- Microsoft Office
- Sales expertise
- Inventory Oversight
- Administrative Skills
- Listening Skills
- Problem-solving skills
- Housekeeping
- Front Desk Management
- Hospitality services
- Time Management
- Reservations
Certification
- Personal Care Assistant
- Temporary Nursing Aide
- CPR certification
Languages
English
Professional
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Front Desk Agent
Founders Inn and Spa
05.2023 - 02.2024
Office Assistant
Qwest Home Healthcare Agency
09.2022 - 12.2022
Temporary Nursing Assistant
Princess Anne Health & Rehabilitation Center
01.2022 - 05.2022
Front Desk Receptionist
Allied Research Technology
10.2019 - 05.2020
High School Diploma -
Landstown High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Aubrey Washington IIAubrey Washington II
School Guardian at Allied Universal Security ServicesSchool Guardian at Allied Universal Security Services
Christia McClellan-DunbarChristia McClellan-Dunbar
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)