Tikesha Price
Houston
Summary
Dynamic Customer Service Analyst with Avis Budget Group, recognized for enhancing sales revenue through effective service promotion and exceptional complaint handling. Skilled in account management and staff training, I leverage data analysis to preemptively address customer issues, ensuring compliance with service standards and fostering a culture of excellence.
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service and Operations Analyst
Avis Budget Group
04.2000 - Current
- Provided information regarding charge accounts and loyalty programs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Generated standard and custom reports to provide insights into business performance.
- Developed and implemented data governance policies and procedures.
- Designed and developed data pipelines to acquire, clean and process data.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Bachelor of Administrative Studies - Criminal Justice
University of Phoenix
Houston, TX01-2015
Skills
- Retail store support
- Staff education and training
- Account management
- Complaint handling
- Bill calculation
- Order fulfillment
- Service standard compliance
- Stock management
- Refunds processing
- Merchandise upselling
- Promotional support
- Strategic sales
Timeline
Customer Service and Operations Analyst
Avis Budget Group
04.2000 - Current
Bachelor of Administrative Studies - Criminal Justice
University of Phoenix
Core Skills
- Complete accident and damage reports in accordance with company guidelines and submit documentation to appropriate departments.
- Act as a liaison between production and counter staff to ensure vehicles are correctly logged, staged, and assigned , supporting smooth daily operations 200+ vehicles per shift
- Active Listening & Communication: Clearly convey information and understand underlying customer needs.
- Empathy & EI: Understand and share customer feelings, managing interactions positively.
- Problem-Solving: Identify root causes and develop effective, timely solutions.
- Adaptability: Adjust to new tech, processes, and customer expectations quickly.
- Patience & Composure: Remain calm and supportive, even with upset customers.
- Conflict Resolution: De-escalate issues and turn negative experiences around.
- Time Management: Prioritize tasks, manage workload, and hit metrics like First Call Resolution.