Tikesia Robinson
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Care Access Associate- Ortho
USA Health
Mobile, AL
06.2022 - Current
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Fulfillment Associate Lead
Lowes Home Improvement
Mobile, AL
08.2019 - 06.2024
- Filled orders according to defined standards using standard picking system.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Trained new employees regarding warehouse procedures and standards.
- Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
Patient Sitter
Mobile Infirmary
Mobile, AL
10.2018 - 08.2019
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Tracked and reported clients' progress based on observations and conversations.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05-2017
Skills
- Training Coordination
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Microsoft Word
- Verbal and Written Communication
Timeline
Care Access Associate- Ortho
USA Health
06.2022 - Current
Fulfillment Associate Lead
Lowes Home Improvement
08.2019 - 06.2024
Patient Sitter
Mobile Infirmary
10.2018 - 08.2019
High School Diploma -
Mattie T Blount High School
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