Tikeya Terry-Egerton
West Haven,CT
Summary
Detail-oriented Operating Room Scheduler with expertise in surgical scheduling, patient communication, and workflow optimization. Committed to enhancing operational efficiency and resolving scheduling conflicts to improve patient care.
Overview
26
26
years of professional experience
Work History
Operating Room Scheduler
Northern Westchester Hospital
Mount Kisco, New York
08.2016 - Current
- Coordinated surgical schedules with physicians and nursing staff for efficient operations.
- Managed appointment bookings using hospital scheduling software to optimize resource allocation.
- Communicated with patients regarding pre-operative instructions and appointment confirmations.
- Collaborated with surgical teams to resolve scheduling conflicts and ensure smooth workflows.
- Updated and maintained patient records in electronic health systems for accuracy and accessibility.
- Assisted in training new staff on scheduling protocols and software usage at the hospital.
- Monitored daily surgical schedules to identify potential issues or adjustments needed promptly.
- Facilitated communication between departments to enhance overall patient care experience.
- Conducted regular audits of OR records to verify accuracy of information entered into system.
- Communicated regularly with nursing staff regarding upcoming surgeries, changes in schedules, and any necessary adjustments.
- Collaborated closely with hospital administration on budgetary issues related to staffing levels and supply costs.
- Resolved conflicts between patient schedules, doctor availability, and equipment needs.
- Analyzed past trends in OR utilization in order to improve future scheduling practices.
- Monitored and updated surgical waitlists as needed to maximize efficiency and utilization of resources.
- Facilitated communication between multiple departments within the hospital when coordinating complex cases involving multiple specialists.
- Provided training sessions for new staff members on how to use the electronic health record system for scheduling purposes.
- Responded promptly to inquiries from patients or their families concerning scheduled operations.
- Developed and maintained the operating room schedule, ensuring that all ORs were properly utilized.
- Created reports for administrative purposes detailing the usage of operating rooms, personnel, and supplies.
- Provided support to anesthesia providers by confirming times for pre-operative assessments prior to surgery start times.
- Coordinated with surgeons and other medical staff to ensure accurate scheduling of procedures.
- Ensured compliance with hospital policies regarding patient privacy and confidentiality.
- Performed data entry into various computer systems related to OR scheduling activities.
- Maintained accuracy of surgical block time allocations for all physicians utilizing the ORs.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Sr. Customer Service Representative
ACS Services
Henderson, North Carolina
10.2012 - 06.2016
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries with detailed product knowledge and effective solutions.
- Trained new staff on company protocols and customer service best practices.
- Managed escalated issues to ensure timely and effective resolution for customers.
- Collaborated with team members to enhance service processes and improve efficiency.
- Documented customer interactions accurately in the company's CRM system.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Consulted with customers regarding needs and addressed concerns.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Conducted customer service training for new hires.
- Resolved escalated customer complaints in a timely manner.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed incoming calls from customers while providing exceptional service.
- Educated customers about products, pricing and policies to address and resolve issues.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Monitored customer feedback surveys to identify areas of improvement.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Delivered expert technical support to customers and resolved broad array of issues.
- Followed up with customers after purchases to ensure satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Unit Secretary
Mount Vernon Hospital
Mount Vernon, New York
01.2000 - 06.2010
- Managed patient records and ensured accurate documentation for medical staff.
- Coordinated communication between healthcare providers and patients effectively.
- Scheduled appointments and maintained efficient office operations daily.
- Assisted in preparation of medical forms and patient information sheets.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Organized patient charts and maintained confidentiality of sensitive information.
- Facilitated inventory management for office supplies and medical materials.
- Supported administrative staff with clerical tasks to enhance workflow efficiency.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with management to facilitate efficient unit operation.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled reports on daily activities for review by supervisor.
- Distributed incoming mail throughout the hospital in a timely manner.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Utilized hospital information systems for data entry and retrieval.
- Coordinated meetings and conferences for medical staff, including logistics and materials preparation.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Compiled and filed medical reports, charts, and correspondence.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
Education
High School Diploma -
Harry S. Truman
The Bronx, NY01-1994
Some College (No Degree) - Nursing Program
University of Bridgeport
Bridgeport, CTSome College (No Degree) - Nursing
Westchester Community College
Valhalla, NYSome College (No Degree) - Medical Assistant
Mandl Allied Health
Manhattan, NYSkills
- Surgical scheduling
- Electronic health records
- Resource allocation
- Appointment management
- Conflict resolution
- Patient communication
- Healthcare administration
- Workflow optimization
- Problem solving
- Time management
- Customer service
- Attention to detail
- Team leadership
- Medical terminology proficiency
- Strong organization
- HIPAA compliance
Timeline
Operating Room Scheduler
Northern Westchester Hospital
08.2016 - Current
Sr. Customer Service Representative
ACS Services
10.2012 - 06.2016
Unit Secretary
Mount Vernon Hospital
01.2000 - 06.2010
High School Diploma -
Harry S. Truman
Some College (No Degree) - Nursing Program
University of Bridgeport
Some College (No Degree) - Nursing
Westchester Community College
Some College (No Degree) - Medical Assistant
Mandl Allied Health