Tikeyah Harris
Enfield
Summary
Dynamic Warehouse Coordinator at Vertiv with a proven track record in enhancing inventory accuracy and reducing order processing time. Skilled in shipping and receiving, alongside strong communication abilities, I foster team development and resolve customer issues with empathy, driving loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Warehouse Coordinator
Vertiv
02.2021 - 02.2024
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Verizon Wireless
07.2017 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Pruden Center
Suffolk, VA04-2009
Skills
- Shipping and receiving
- Loading and unloading
- Warehouse safety
- Forklift operation
- Pallet jack operation
- Workplace cleanliness
- Positive attitude
- Clear communication
- Email and phone communication
Timeline
Warehouse Coordinator
Vertiv
02.2021 - 02.2024
Customer Service Representative
Verizon Wireless
07.2017 - 07.2021
GED -
Pruden Center
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