Tikia Wade
Gary,IN
Summary
Experienced professional seeking growth and advancement in an organization that prioritizes customer satisfaction. Dedicated to delivering exceptional service, building strong client relationships, and exceeding expectations. Skilled in a dynamic work environment, valuing teamwork and continuous improvement. Committed to driving positive results for the company and its valued customers.
Overview
21
21
years of professional experience
Work History
IT Tech/ Customer Service/apple care Rep
Kelly Connect
01.2020 - 11.2024
- Senior Advisor for Mac Working From home
- Taking inbound calls as well as making outbound calls when necessary
- Remediated technical difficulties related to electronic devices as well as Apple ID issues.
- Resolving difficult customer issues other agents were not able to resolve
IT Tech/ Customer Service/apple care Rep
Concentrix
01.2017 - 01.2020
- Senior Advisor Working From home
- Taking inbound calls as well as making outbound calls when necessary
- Resolving technical issues with electronic devices and apple id accounts
- Providing excellent customer service
Cashier/Customer Service
Burlington Coat Factory
01.2013 - 01.2016
- Handled cash, card, voucher Transactions
- Stocked shelves when available
- Organized financial records
self employed hair stylist
Cosmotology
01.2008 - 01.2012
- Worked independently, taking initiative to be a self starter
- Organized financial records and booked appointments for clients as a part of owning a small business
- Made follow-up phone calls to confirm appointments and catered difficult schedules or situations
C.N.A
Ingalls Hospital
02.2004 - 05.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Supervisor
Home Cleaning Centers Of America
01.2005 - 01.2008
- Managed and trained employees who cleaned private residences as well as Businesses
- Ensured customer satisfaction and the security of the property at all times
- Maintained equipment and submitted reports to head supervisor according to company policy
Education
Phlebotomy -
MedTech College
01.2014
Pharmacy Technician -
Everest College
Merrionette Park01.2010
certified - nursing assistant
medical Academy Of Business Technology
BlueIsland, IL01.2003
certified - computer business systems
Computer Learning Center
Chicago, IL01.1998
Diploma -
Thornridge H.s
Dolton, IL01.1996
Skills
- Email communication
- Microsoft office
- Call center experience
- Complaint handling
- Follow-up skills
- Typing speed
- Dispute resolution
- Assertiveness
- Social media
- Escalation management
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Patient education
- Registration and admissions
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Insurance verification
- Medical terminology
- Conflict resolution
- Appointment scheduling
- Policy understanding
- Payment processing
- Quality assurance
- Eligibility determination
- Intake assessment
- Information collection
- Call screening
- Patient identity verification
- Complaint processing
- Teamwork
- Teamwork and collaboration
- Admitting coordination
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Caring and empathetic
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Insurance verifying
- Patient confidentiality and data security
- Resolving problems
- Communicating to patients and families
- Patient documentation
- Scheduling appointments
- Documentation skills
Timeline
IT Tech/ Customer Service/apple care Rep
Kelly Connect
01.2020 - 11.2024
IT Tech/ Customer Service/apple care Rep
Concentrix
01.2017 - 01.2020
Cashier/Customer Service
Burlington Coat Factory
01.2013 - 01.2016
self employed hair stylist
Cosmotology
01.2008 - 01.2012
Supervisor
Home Cleaning Centers Of America
01.2005 - 01.2008
C.N.A
Ingalls Hospital
02.2004 - 05.2008
Phlebotomy -
MedTech College
Pharmacy Technician -
Everest College
certified - nursing assistant
medical Academy Of Business Technology
certified - computer business systems
Computer Learning Center
Diploma -
Thornridge H.s
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