Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tikiela Mims

Brockton,MA

Summary

Results-driven technical writer with over 10 years of experience delivering high-quality technical content and documentation that enhances user experience and drives product adoption within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Technical Writer

Confluent
10.2020 - Current
  • Worked closely with Product Management, Software Engineers, SMEs, Marketing and Support Staff to design, develop, and manage documentation for over 90 on-premise connectors.
  • Created, developed, maintained, and edited quick start guides and new feature documentation for 90 on-premise connectors.
  • Developed and tested user interface documentation for cloud connector suite.
  • Authored and maintained content in reStructuredText using Visual Studio Code.
  • Provided periodic status reports to Product Managers, Engineering Managers, and Docs Team lead.
  • Defined information architecture and make informed decisions on existing content.
  • Wrote and tested scripts for enabling bulk edits across multiple GitHub repositories.
  • Took on role of developing, updating, and maintaining documentation for cloud CLI product.
  • Worked closely with cloud CLI engineers to update, develop, and test code examples written in Go.
  • Trained engineers and Docs Team members in the process of cutting new branches in GitHub using version bump tool.
  • Reviewed and edited changelogs for on-premise connectors.
  • Reviewed and edited the work of all other writers on the team in a constructive and informative manner, based on Confluent-developed guidelines and using the Microsoft Style Guide.
  • Reported, diagnosed, and debugged build jobs in Jenkins.
  • Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
  • Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.

Technical Writer

Confluent
08.2020 - 10.2020
  • Converted over 20+ programming language-specific Confluent Cloud demos from Markdown and AsciiDoc to reStructuredText.
  • Reviewed, proofread, edited, and updated existing Kafka client application tutorials and demo documentation to improve grammar, flow, style, and readability.
  • Converted white papers from PDF to AsciiDoc using Pandoc and improved grammar, style, and readability and updated images.
  • Wrote over 20 Tech Tips to promote Kafka client application tutorials for Social Media Campaign.
  • Validated cloud CLI tutorial using Confluent Cloud CLI and the cloud user interface and made updates to optimize bottlenecks.
  • Wrote friction log for cloud CLI and user interface and submitted JIRA tickets for bugs and improvements.
  • Reviewed, proofread, and edited tutorials and demos of IA and Developer Advocate team members using GitHub, Git and Visual Studio Code.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.

Technical Writer

Acquia
05.2018 - 08.2020
  • Wrote, edited, and maintained over 500 pages of technical documentation for Acquia’s products, including cloud-based products, developer tools, support guides, and tutorials.
  • Authored and published weekly release notes to internal and external stakeholders for Acquia’s Cloud-delivered software with information on product updates, releases and fixes.
  • Edited the work of all other writers on the team in a constructive and informative manner, based on Acquia-developed guidelines and using the Microsoft Style Guide.
  • Authored and maintained content in reStructuredText using Visual Studio Code.
  • Communicated and met with Product Owners regarding timeframes and prioritization of documentation work, to best meet product release dates.
  • Trained new technical writers in the documentation process, use of application tools, and in writing release notes.

Content Writer and Blog Manager

Commercient
01.2017 - 10.2018
  • Created, revised, edited, and proofread text content for blog posts.
  • Developed and contributed to distribution plans with Social Media Manager.
  • Responsible for interviewing customers (product managers, engineering, end users) and translating interviews into credible and valuable case studies.
  • Improved content quality by conducting thorough research and incorporating industry trends.
  • Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
  • Provided feedback and proofread and edited other writers’ content
  • Responsible for interviewing customers (product managers, engineering, end users) and translating interviews into credible and valuable case studies
  • Helped grow the number of blog subscribers, converted visitors into leads, and expanded companies’ overall reach.

Technical Writer

General Dynamics Mission Systems
11.2015 - 02.2017
  • Developed, maintained, and delivered a 63-page Installation Guide, a 42-page Internal Research and Development Final Report, and a 32-page Systems Requirement Document for the CRS IR&D Program
  • Worked in concert with SMEs to capture data or media to support technical documentation generation
  • Ensured documentation was in compliance with program guidelines, specifications, deadlines
  • Developed training manuals and operational procedures.
  • Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.

Technical Writer

Leidos
06.2015 - 11.2015

Systems Engineer

Lockheed Martin
01.2013 - 01.2015

Systems Engineer/Technical Writer

Lockheed Martin
01.2012 - 01.2013

Software Test Engineer

Lockheed Martin
01.2010 - 01.2012

Embedded Software Test Engineer

Lockheed Martin
01.2009 - 01.2010

Education

B.S., Computer Science - Computer Science

Columbus State University
Columbus, GA
12.2004

Skills

  • Advanced technical writing, copywriting, and editing skills
  • Strong research and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work under tight deadlines and manage multiple projects simultaneously
  • Ability to work with others in a global team environment and independently without much oversight, in a fast-paced, constantly changing environment
  • Experience with documentation as code (Git, GitHub, RestructuredText, Markdown, AsciiDoc)
  • Experience in developing product release notes and changelogs
  • Experience in UX writing and UX design
  • Experience in Linux, including running and installing products locally
  • Experience with CI/CD processes for documentation (Jenkins, Semaphore, Read the Docs)
  • Familiarity documentation linting and testing (such as Vale), automation, and
  • Proficient in reading and understanding code in Java, C, Javascript, XML, CSS/HTML, SQL, PL/SQL
  • Experience Visual Studio Code, Snagit, Figma

Certification

  • UX Writing, UX Writing Hub - October 2023 - March 2024

Timeline

Senior Technical Writer

Confluent
10.2020 - Current

Technical Writer

Confluent
08.2020 - 10.2020

Technical Writer

Acquia
05.2018 - 08.2020

Content Writer and Blog Manager

Commercient
01.2017 - 10.2018

Technical Writer

General Dynamics Mission Systems
11.2015 - 02.2017

Technical Writer

Leidos
06.2015 - 11.2015

Systems Engineer

Lockheed Martin
01.2013 - 01.2015

Systems Engineer/Technical Writer

Lockheed Martin
01.2012 - 01.2013

Software Test Engineer

Lockheed Martin
01.2010 - 01.2012

Embedded Software Test Engineer

Lockheed Martin
01.2009 - 01.2010

B.S., Computer Science - Computer Science

Columbus State University

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