Tikiela Mims
Brockton,MA
Summary
Results-driven technical writer with over 10 years of experience delivering high-quality technical content and documentation that enhances user experience and drives product adoption within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Confluent
Remote
10.2020 - Current
- Worked closely with Product Management, Software Engineers, SMEs, Marketing and Support Staff to design, develop, and manage documentation for over 90 on-premise connectors.
- Created, developed, maintained, and edited quick start guides and new feature documentation for 90 on-premise connectors.
- Developed and tested user interface documentation for cloud connector suite.
- Authored and maintained content in reStructuredText using Visual Studio Code.
- Provided periodic status reports to Product Managers, Engineering Managers, and Docs Team lead.
- Defined information architecture and make informed decisions on existing content.
- Wrote and tested scripts for enabling bulk edits across multiple GitHub repositories.
- Took on role of developing, updating, and maintaining documentation for cloud CLI product.
- Worked closely with cloud CLI engineers to update, develop, and test code examples written in Go.
- Trained engineers and Docs Team members in the process of cutting new branches in GitHub using version bump tool.
- Reviewed and edited changelogs for on-premise connectors.
- Reviewed and edited the work of all other writers on the team in a constructive and informative manner, based on Confluent-developed guidelines and using the Microsoft Style Guide.
- Reported, diagnosed, and debugged build jobs in Jenkins.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
Technical Writer
Confluent
Remote
08.2020 - 10.2020
- Converted over 20+ programming language-specific Confluent Cloud demos from Markdown and AsciiDoc to reStructuredText.
- Reviewed, proofread, edited, and updated existing Kafka client application tutorials and demo documentation to improve grammar, flow, style, and readability.
- Converted white papers from PDF to AsciiDoc using Pandoc and improved grammar, style, and readability and updated images.
- Wrote over 20 Tech Tips to promote Kafka client application tutorials for Social Media Campaign.
- Validated cloud CLI tutorial using Confluent Cloud CLI and the cloud user interface and made updates to optimize bottlenecks.
- Wrote friction log for cloud CLI and user interface and submitted JIRA tickets for bugs and improvements.
- Reviewed, proofread, and edited tutorials and demos of IA and Developer Advocate team members using GitHub, Git and Visual Studio Code.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
Technical Writer
Acquia
Remote
05.2018 - 08.2020
- Wrote, edited, and maintained over 500 pages of technical documentation for Acquia’s products, including cloud-based products, developer tools, support guides, and tutorials.
- Authored and published weekly release notes to internal and external stakeholders for Acquia’s Cloud-delivered software with information on product updates, releases and fixes.
- Edited the work of all other writers on the team in a constructive and informative manner, based on Acquia-developed guidelines and using the Microsoft Style Guide.
- Authored and maintained content in reStructuredText using Visual Studio Code.
- Communicated and met with Product Owners regarding timeframes and prioritization of documentation work, to best meet product release dates.
- Trained new technical writers in the documentation process, use of application tools, and in writing release notes.
Content Writer and Blog Manager
Commercient
Remote
01.2017 - 10.2018
- Created, revised, edited, and proofread text content for blog posts.
- Developed and contributed to distribution plans with Social Media Manager.
- Responsible for interviewing customers (product managers, engineering, end users) and translating interviews into credible and valuable case studies.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
- Provided feedback and proofread and edited other writers’ content
- Responsible for interviewing customers (product managers, engineering, end users) and translating interviews into credible and valuable case studies
- Helped grow the number of blog subscribers, converted visitors into leads, and expanded companies’ overall reach.
Technical Writer
General Dynamics Mission Systems
Florham Park, NJ
11.2015 - 02.2017
- Developed, maintained, and delivered a 63-page Installation Guide, a 42-page Internal Research and Development Final Report, and a 32-page Systems Requirement Document for the CRS IR&D Program
- Worked in concert with SMEs to capture data or media to support technical documentation generation
- Ensured documentation was in compliance with program guidelines, specifications, deadlines
- Developed training manuals and operational procedures.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Technical Writer
Leidos
Columbia, MD
06.2015 - 11.2015
Systems Engineer
Lockheed Martin
Aberdeen Proving Ground, MD
01.2013 - 01.2015
Systems Engineer/Technical Writer
Lockheed Martin
Hanover, MD
01.2012 - 01.2013
Software Test Engineer
Lockheed Martin
01.2010 - 01.2012
Embedded Software Test Engineer
Lockheed Martin
Owego, NY
01.2009 - 01.2010
Education
B.S., Computer Science - Computer Science
Columbus State University
Columbus, GA12.2004
Skills
- Advanced technical writing, copywriting, and editing skills
- Strong research and analytical skills
- Excellent communication and interpersonal skills
- Ability to work under tight deadlines and manage multiple projects simultaneously
- Ability to work with others in a global team environment and independently without much oversight, in a fast-paced, constantly changing environment
- Experience with documentation as code (Git, GitHub, RestructuredText, Markdown, AsciiDoc)
- Experience in developing product release notes and changelogs
- Experience in UX writing and UX design
- Experience in Linux, including running and installing products locally
- Experience with CI/CD processes for documentation (Jenkins, Semaphore, Read the Docs)
- Familiarity documentation linting and testing (such as Vale), automation, and
- Proficient in reading and understanding code in Java, C, Javascript, XML, CSS/HTML, SQL, PL/SQL
- Experience Visual Studio Code, Snagit, Figma
Certification
- UX Writing, UX Writing Hub - October 2023 - March 2024
Timeline
Senior Technical Writer
Confluent
10.2020 - Current
Technical Writer
Confluent
08.2020 - 10.2020
Technical Writer
Acquia
05.2018 - 08.2020
Content Writer and Blog Manager
Commercient
01.2017 - 10.2018
Technical Writer
General Dynamics Mission Systems
11.2015 - 02.2017
Technical Writer
Leidos
06.2015 - 11.2015
Systems Engineer
Lockheed Martin
01.2013 - 01.2015
Systems Engineer/Technical Writer
Lockheed Martin
01.2012 - 01.2013
Software Test Engineer
Lockheed Martin
01.2010 - 01.2012
Embedded Software Test Engineer
Lockheed Martin
01.2009 - 01.2010
B.S., Computer Science - Computer Science
Columbus State University