Summary
Overview
Work History
Education
Timeline
Generic
Tikiesa Townsend

Tikiesa Townsend

Vernon,Texas

Summary

  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

9
9
years of professional experience

Work History

General Manager

Epic Auto Collision
Wichita Falls, Texas
08.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

City Mail Carrier

United States Postal Service, USPS
Wichita Falls, Texas
07.2021 - 08.2023
  • Cased mail to be taken out to the street when it comes from the factory.
  • Dispatched mail to designated locations according to delivery route.
  • Sorted incoming mail by zip code and address.
  • Collected outgoing mail from post office boxes.
  • Delivered packages, letters, and other items to residential and commercial customers.
  • Inspected postal vehicles for maintenance needs.
  • Maintained records of daily deliveries and pickups.
  • Provided customer service regarding postal regulations and services.
  • Assisted in loading and unloading trucks with parcels and other mail items.
  • Responded to customer inquiries about postal services or regulations.
  • Utilized GPS navigation system for accurate delivery routes.
  • Provided signature confirmation upon receipt of package deliveries.
  • Ensured proper handling of valuable documents or fragile items.
  • Conducted regular checks of mailbox locks along the route.
  • Furnished customers with postal information and provided change of address information and other related postal forms.

Customer Service Supervisor

Vernon Auto Group
Vernon, Texas
01.2015 - 06.2021
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Followed up with customers to make sure that they had a great experience and would be completely satisfied on surveys.
  • Resolved any issues that customers had that did not make them feel completely satisfied.
  • Organized events and fund raisers on behalf of the dealership for the community.
  • Organized all company functions and parties.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Education

High School Diploma -

Vernon High School
Vernon, TX
05-2001

Some College (No Degree) - CSI

Grambling State University Lab High School
Grambling, LA

Some College (No Degree) - Business Administration

Vernon College
Vernon, TX

Timeline

General Manager

Epic Auto Collision
08.2023 - Current

City Mail Carrier

United States Postal Service, USPS
07.2021 - 08.2023

Customer Service Supervisor

Vernon Auto Group
01.2015 - 06.2021

High School Diploma -

Vernon High School

Some College (No Degree) - CSI

Grambling State University Lab High School

Some College (No Degree) - Business Administration

Vernon College

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Tikiesa Townsend