Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tikila Mayers

Tikila Mayers

Columbia,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Excited to bring proven skills and customer enthusiasm to Sitel Chat Support Team.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

Mayers Truckings & Logistics LLC
05.2016 - Current
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Developed working relationships with internal and external customers while assisting with account management duties.

Customer Service Representative

TTEC
02.2019 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls/ chat inquires promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Escalated and managed customer issues related to accounts, records, data input, access levels, and adhoc reports.
  • Achieved a 97% CSAT (customer satisfaction) goal quarterly and maintained a 97% customer satisfaction survey rating.

Education

Associate of Applied Science -

Kaplan College - Phoenix
Phoenix, AZ
03.2015

Skills

  • Customer Service
  • Chat Support
  • KPIs (CSAT, QA, AHT)
  • Feedback/Surveys
  • Technical Support

Timeline

Customer Service Representative

TTEC
02.2019 - 10.2022

Customer Service Executive

Mayers Truckings & Logistics LLC
05.2016 - Current

Associate of Applied Science -

Kaplan College - Phoenix

Similar Profiles

CREATE PROFILE
Tikila Mayers