Tikisha T
Stanton,TN
Summary
Results-driven operations leader with a strong track record in developing and implementing policies that ensure compliance and drive performance. Skilled in fostering customer relationships and mentoring staff to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Director of Operations
Personal Care MidSouth
Covington, TN
07.2015 - 12.2024
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers and community partners by responding promptly to inquiries or complaints.
- Coordinated training programs to enhance employee skills and knowledge in operational practices.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed training programs for new employees as well as existing staff members.
- Coordinated training programs to enhance staff skills and improve service quality.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Collaborated with senior leadership to set long-term objectives for the company.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed policies and procedures to ensure compliance with corporate standards.
- Provided leadership and guidance to subordinate managers and supervisors.
- Fostered a culture of continuous improvement through regular staff engagement and feedback.
- Successfully improved employment turnover through creating incentive and training programs.
- Delegated work to staff, setting priorities and goals.
- Monitored compliance with industry regulations and internal policies to mitigate risks.
- Reviewed and updated policies and procedures to align with best practices.
- Developed and implemented operational strategies to enhance service delivery and efficiency.
- Maintained budgeting documents for accurate tracking of expenses.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ06-2023
Skills
- Policy development
- Employee training and evaluation
- Customer relationship management
- Effective communication
- Problem solving
- Team leadership
- Operational strategy and scheduling
- Staff mentorship
- Decision-making
- Recruitment and hiring
- Conflict resolution
- Delegation
Timeline
Director of Operations
Personal Care MidSouth
07.2015 - 12.2024
Bachelor of Science - Management
University of Phoenix