Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Tikisha Thorne

Healthcare-Director of Operations
Stanton,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Director of OperationsExecutive Director

Work Type

Part TimeFull Time

Location Preference

On-SiteHybrid
Location: Stanton, TN, USMemphis, TNArlington, TNCovington, TNAtoka, TN
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Summary

Dynamic healthcare professional with extensive experience at Alliance HealthCare Services, excelling in discharge planning and patient advocacy. Proven ability to enhance patient satisfaction through personalized care plans and effective communication. Skilled in HIPAA compliance and crisis intervention, fostering teamwork and collaboration to drive operational success and improve patient outcomes.

Overview

10
10
years of professional experience

Work History

Discharge Planner

Alliance HealthCare Services
08.2024 - 05.2025
  • Assisted in developing discharge plans for patients, ensuring continuity of care upon release.
  • Collaborated with healthcare teams to coordinate post-discharge services and resources.
  • Learned to utilize electronic health record systems for tracking patient progress and discharge information.
  • Supported patients in understanding their discharge instructions and follow-up care requirements.
  • Maintained accurate documentation of patient interactions and discharge planning activities.
  • Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
  • Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
  • Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
  • Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
  • Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
  • Ensured compliance with federal regulations and accreditation standards related to discharge planning activities within the organization.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Facilitated IMR Groups.

Director of Operations/Executive Director

Personal Care Services Midsouth, LLC
07.2015 - 06.2023
  • Developed training programs and contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored key performance indicators to identify trends and areas for improvement.
  • Facilitated regular team meetings to align objectives and address operational challenges.
  • Assisted in budget preparation, ensuring resource allocation aligned with strategic goals.
  • Resolved operational issues promptly, maintaining service quality and customer satisfaction.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management and facilitated the development and implementation of the Performance Improvement plan.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Developed and implemented strategic programs with a focus on diversification and meeting unmet needs.
  • Supervised the work activities of Homecare staff and ensured compliance with established standards.
  • Assisted in the identification of goals and related client/patient outcomes.
  • Ensured compliance with Federal and State laws related to the industry's rules and regulations.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
06-2023

Skills

  • HIPAA compliance
  • Healthcare systems navigation
  • Decision-making and problem-solving
  • Verbal and written communication
  • Relationship building and team building
  • Interpersonal skills
  • Crisis intervention
  • Negotiation and persuasion

Accomplishments

  • Earned the “Employee of the Year” Award in2016 for company's growth and overall performance.

Timeline

Discharge Planner

Alliance HealthCare Services
08.2024 - 05.2025

Director of Operations/Executive Director

Personal Care Services Midsouth, LLC
07.2015 - 06.2023

Bachelor of Science - Management

University of Phoenix

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