Tikki N. Hicks
Fredericksburg,VA
Summary
Professional with significant experience in correctional settings, working with government agencies, and capable of establishing and maintaining cooperative relationships. Strong focus on team collaboration, ensuring reliable performance and adaptability to changing needs. Skills include conflict resolution, crisis management, strategic planning and regulatory compliance. Knowledgeable of business and management practices. Known for leadership, integrity, and achieving results.
Overview
24
24
years of professional experience
Work History
Warden
Pocahontas State Correctional Center
05.2022 - Current
- Ensure compliance with federal, state, and local regulations governing correctional institutions by maintaining accurate records and documentation for ACA/PREA and SVA standards and policies.
- Enhance facility safety by conducting regular security audits and addressing potential risks.
- Foster strong working relationships with external agencies, such as law enforcement, courts, and social services to facilitate successful offender reintegration into society.
- Streamline operations with effective budget management and resource allocation strategies.
- Effectively assess performance of the unit for improvements or corrections.
- Champion diversity initiatives within staffing practices to ensure an inclusive workforce reflective of the diverse inmate population served.
- Cultivate a culture of transparency between administration and inmates through open dialogue channels like town hall meetings and Inmate Advisory Committee Meetings.
- Manage daily operations, including inmate processing, housing assignments, food service delivery, medical care provision, mental health care and recreational activities.
- Develop strategic plans for long-term facility improvements to enhance operational efficiency and effectiveness and provide lasting public safety.
- Promote a positive work environment for staff through clear communication and ongoing professional development opportunities.
- Reduce recidivism rates through the development of comprehensive inmate rehabilitation programs.
- Establishes strong lines of communication between departments within the facility, fostering a sense of unity and cooperation towards shared goals and retention.
- Achieve high levels of team morale amongst correctional staff by recognizing accomplishments regularly through formal awards ceremonies.
- Supervises up to 300 employees and manage up to 1,024 inmates.
Warden
Haynesville Correctional Center
03.2020 - 05.2022
- Ensured compliance with federal, state, and local regulations governing correctional institutions by maintaining accurate records and documentation.
- Enhanced facility safety by conducting regular security audits and addressing potential risks.
- Fostered strong working relationships with external agencies, such as law enforcement, courts, and social services to facilitate successful offender reintegration into society.
- Championed diversity initiatives within staffing practices to ensure an inclusive workforce reflective of the diverse inmate population served.
- Streamlined operations with effective budget management and resource allocation strategies during COVID-19 pandemic.
- Collaborated closely with the facility and regional Medical Departments, local hospitals and government agencies during COVID-19 pandemic.
- Developed strategic plans for long-term facility improvements to enhance operational efficiency and effectiveness.
- Managed daily operations, including inmate processing, housing assignments, food service delivery, medical care provision, mental health care and recreational activities scheduling.
- Promoted a positive work environment for staff through clear communication and ongoing professional development opportunities.
- Established strong lines of communication between departments within the facility, fostering a sense of unity and cooperation towards shared goals.
- Coordinated emergency response plans, ensuring swift actions in crisis situations to protect both inmates and staff members.
- Conducted thorough investigations into allegations of staff misconduct or inmate grievances to maintain a fair and just institutional environment.
- Implemented innovative security measures to reduce instances of contraband smuggling within the facility.
- Optimized existing resources for the creation of vocational training programs supporting inmate skill development during COVID-19 Pandemic.
- Achieved high levels of team morale amongst correctional staff by recognizing accomplishments regularly through formal awards ceremonies.
Superintendent
Chesterfield Women’s Comm. Corr. Alternative Prog.
05.2019 - 03.2020
- Managed 40+ staff and 100+ probationers in a Community Corrections Alternative Program.
- Resolved conflicts efficiently among staff and probationers, fostering a positive work environment that contributed to successful outcomes.
- Managed budget allocations efficiently, ensuring optimal use of resources or educational excellence.
- Collaborated with Health Services, Dept. Of Education, Probation and Parole, and local community authorities.
- Provided a safe and secure environment for Probationers and community stakeholders.
Assistant Warden
Coffeewood Correctional Center
03.2017 - 05.2019
- Served as Acting Warden (May-August 2018) for 300 staff and 1022 inmates.
- Ensured compliance with standards, policies and procedures of ADA, ACA, and PREA within the following departments: Security, Treatment, VCE, Education, Business, Medical, Mental Health, Training, and Food Service.
- Addressed staff and inmate grievances fairly but firmly, upholding the established rules while promoting an atmosphere of respect within the institution.
- Streamlined administrative processes to improve efficiency in daily operations.
- Established and maintained strong working relationships with others.
- Established a mentoring program among senior staff members, enhancing their leadership skills while offering guidance to newer employees.
- Increased staff retention by creating a positive work environment and implementing employee recognition programs.
- Developed strong relationships with community organizations, fostering a supportive reentry environment for released inmates.
- Collaborated closely with mental health professionals to establish comprehensive care plans for inmates struggling with mental health issues.
- Maintained availability for on-call duty during emergency situations and activations.
- Collaborated with other departments for more effective resource allocation and interdepartmental coordination.
- Enhanced communication between shifts, improving overall facility operations continuity and effectiveness.
- Reduced inmate altercations with the introduction of conflict resolution initiatives.
- Assisted in recruitment efforts to attract qualified candidates for open positions within the correctional facility team by radio and billboard advertising.
- Facilitated successful audits from external agencies by maintaining detailed documentation of all relevant institutional processes and practices during my tenure as Assistant Warden.
- Conducted regular inspections to ensure the facility's compliance with federal, state, and local regulations.
- Developed and implemented future missions, programming and operational needs.
- Managed budgets and financial resources, ensuring adequate funding for necessary improvements or expansions within the facility.
- Evaluated staff performance regularly, providing constructive feedback and professional development opportunities as needed.
- Served as a liaison between the Warden and other staff members, ensuring clear communication of expectations and any necessary changes in policies or procedures.
- Supervised day-to-day activities of correctional officers, ensuring adherence to institutional policies and procedures.
- Supervised and reviewed work of subordinate personnel.
- Set goals and priorities within facility and made modifications.
Chief of Housing and Programs
Coffeewood Correctional Center
09.2016 - 03.2017
- Managed housing units and inmate programs.
- Supervised Unit Managers and Institutional Program Manage.
- Provided extensive and progressive security management of corrections staff.
- Collaborated with other managers to ensure coordination of inmate services to integrate evidence based practices for special needs groups based on population assessments.
- Effectively lead, coached and trained staff, while holding to account.
- Utilized EPICS, ECMS, MI and Dialogic Practices with staff and inmate.
- Actively served as a SMS and Dialogue Lead Practitioner.
- Facilitated Learning Teams
- Promoted successful inmate re-entry into the community to reduce recidivism and increase public safety.
Senior Probation and Parole Officer
Stafford Diversion Center
07.2001 - 09.2016
- Managed Probationers with exceptional care and vigilance, minimizing potential threats to public safety.
- Testified in court proceedings on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Enhanced public safety by effectively supervising and monitoring probationers activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Utilized motivational interviewing techniques when engaging with probationers, eliciting genuine commitment towards personal growth and change.
- Developed comprehensive case plans for probationers, resulting in improved rehabilitation outcomes.
- Maintained accurate records of probation interactions and progress updates, supporting data-driven decision-making processes.
- Addressed any identified barriers to successful reentry by connecting probationers with appropriate resources and support networks.
- Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
- Provided ongoing guidance and mentorship to probationers, contributing to their long-term success and reduced likelihood of recidivism.
- Connected probationers with appropriate social service providers based on individual needs assessments.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05-1996
Associate of Arts - Liberal Arts
University of Arkansas At Little Rock
Little Rock, AR05-1992
No Degree - Nursing
Old Dominion University
Norfolk, VASkills
- Able to engage in critical thinking, active listening, and complex problem solving and deescalation techniques
- Served as Lead on some Regional Security Variability Assessment Teams
- Effective communication with all levels of the VADOC organization and stakeholders
- Knowledgeable with strategic planning and resource allocations
- Served on the Sharps Review Team 2016
- Serves as the Photographer for VADOC events
- Has co-facilitated a workshop at the ACA Conference
- Facilitated Unit Head Meetings for the state
- Effectively manages a $22 million operational budget, evaluates alternative options when needed to ensure a cost-benefit consequence and execute appropriate decisions
- Has extensive leadership experience in managing an organization of 200 individuals including a medical and mental health department
- Co-developed the first Fentanyl Response Program for the VADOC
Timeline
Warden
Pocahontas State Correctional Center
05.2022 - Current
Warden
Haynesville Correctional Center
03.2020 - 05.2022
Superintendent
Chesterfield Women’s Comm. Corr. Alternative Prog.
05.2019 - 03.2020
Assistant Warden
Coffeewood Correctional Center
03.2017 - 05.2019
Chief of Housing and Programs
Coffeewood Correctional Center
09.2016 - 03.2017
Senior Probation and Parole Officer
Stafford Diversion Center
07.2001 - 09.2016
Bachelor of Science - Psychology
Old Dominion University
Associate of Arts - Liberal Arts
University of Arkansas At Little Rock
No Degree - Nursing
Old Dominion University
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