TIKWANA PITTMAN
Summary
- MBA ____________________________________________________ A dedicated business professional with strong organizational and leadership skills with excepional interpersonal skills, with strengths infinancial analysis and internal auditing.
- Strong ability to work independently and in a group.
- Exceptional verbal and written communication.
- Skilled in dealing with problems in a resourceful manner.
- Keen and willing to learn and develop new skills to enhance professional development.
- Reliable and dependable and seek new responsibilities within a wide range of employment areas.
- Ability to work under pressure and within budget and targets.
- Adaptable to challenging situations, works well under pressure and adhere to strict deadlines.
- Well organized and always plan ahead to ensure time is managed wisely.
- 20+ years of banking, managment and administrative skills Detailed-oriented loan processor.
- 5+ years of experience processing an average of 30+ loans a month with line anounts over $1,000,000.00 with a 95% accuracy rate.
- In collaboration with underwriters to resolve discrepencies and issues resulting in 15% increase in loan approvals and 20% decrease in loan denials.
Overview
11
11
years of professional experience
Work History
Senior Home Service Specialist
Bank of America, BAU/Merrill Edge
Tampa, FL
01.2019 - Current
- Experience with mortgage loan software programs
- Verbal and written communication
- Good interpersonal and customer service skills
- Time-management and organization skills
- Ability to work with strict deadlines
- Ability to explain technical concepts in simple terms
- Ability to work in fast-paced environment
- Willingness to learn new concepts to grow and advance
- Provide guidance and mentoring to Operations Fulfillment Analysts to develop processing workflow in accordance with company guidelines
- Work in partnership with Underwriting team to develop skills in reviewing loan files to evaluate borrowers credit worthiness, ability to repay, and strength of collateral
- Helps facilitate communication between borrowers and fulfillment team members to ensure that all closing deadlines are met for a best-in-class borrower experience
- Engage customers in process to obtain necessary documentation to complete loan fulfillment process
- Review documentation provided by borrower to ensure documents provided meet the requirements for loan approval
- Complete verifications of Employment according to company polices
- Order, track, and review third party services (appraisal/Flood/Title)
- Perform other job-related duties and special projects as required
Executive Resolutions Team Senior
USAA
Brandon, FL
01.2014 - 01.2019
- Managed escalated customer issues that are received via direct customer contact, internal transfer, various department supervisors, and members of the CSC executive team
- Excellent communication through both verbal and written skills
- Strong telephone and customer service skills
- Employed sound judgment and customer service knowledge to resolve escalated and difficult member issues to include problem solving and decision-making skills
- The ability to problem solve while taking ownership and able to deliver tough messages while remaining positive and professional
- Utilized personal discretion when dealing with normal business practices to ensure customer retention through appropriate product and services
- Strong typing skills and efficient in computers and software programs
- Analyzed overall customer services practices with attention to detail and recommend and implement new business policies and practices to improve efficiencies and quality
- Measured results and identify customer trends resulting from newly implemented service policies and practices
- Studied and stayed abreast of contemporary customer service practices in the banking industry
- Assigned tasks involved in resolving customer issues to all areas of the organization, track progress, and ensure accountability and completion
- Analyzed customer service representative training and recommend curriculum changes
Education
Master of Business Administration -
UNIVERSITY OF PHOENIX
Bachelor - Business Administration
SAINT PAUL’S COLLEGE
Skills
- Software proficiency
Timeline
Senior Home Service Specialist
Bank of America, BAU/Merrill Edge
01.2019 - Current
Executive Resolutions Team Senior
USAA
01.2014 - 01.2019
Master of Business Administration -
UNIVERSITY OF PHOENIX
Bachelor - Business Administration
SAINT PAUL’S COLLEGE
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