Tilah Claiborne
Danville,Va
Summary
A highly motivated and enthusiastic individual who strives for excellence. Extremely motivated and a natural leader. I aim to raise the standards of great customer service and professionalism while providing clients the resources and knowledge to achieve financial success and stability.
Overview
18
18
years of professional experience
Work History
Universal Banker II
Truist
01.2015 - Current
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
- An active leader in operations, policy and procedures, coaching, and teammate scheduling for the branch ensuring compliance with all state and federal regulations.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly through in person efforts, call blocks, and referrals while providing strong product knowledge.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Universal Banker
Santander Bank
01.2012 - 01.2015
- Processed routine financial transactions for customers proficiently and efficiently
- Recognized all opportunities to cross sell products for the benefit of the customer
- Took advantage of all sale opportunities to attract new customers
- Opened new accounts for customers using the KYC to cross sell products
- Handled account maintenance for customers recognizing all opportunities to increase sales
Sales Associate
Payless
01.2009 - 01.2012
- Greeted customers in a professional manner
- Acquired and assisted customers based on their individual needs
- Efficient with up selling opportunities at all times
- Processed shipments and ordering of products accurately
Workers Compensation Analyst
Aetna
01.2007 - 01.2009
- Performed a variety of specialized duties in support of the workers compensation administration
- Responsible for claims processing and liaison between companies and clients
- Monitored and maintained routine follow ups with companies and clients
Education
Associates - Early Childhood Education
Capital Community College
01.2010
Skills
- Leadership/Supervision
- Time management
- Multitasking
- Customer Service driven
- Cash handling proficiency
- Branch operations
- Financial product knowledge
Timeline
Universal Banker II
Truist
01.2015 - Current
Universal Banker
Santander Bank
01.2012 - 01.2015
Sales Associate
Payless
01.2009 - 01.2012
Workers Compensation Analyst
Aetna
01.2007 - 01.2009
Associates - Early Childhood Education
Capital Community College
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