Tilahun Kabure
Plano
Summary
Enthusiastic Warehouse Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of receiving and customer service and training in inventory control audit. Motivated to learn, grow and excel in receiving and shipping industry. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Store Manager
7-11 Convenience Store
01.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Warehouse Lead
Nebraska Furniture Mart
05.2015 - 01.2022
- Work with management to maintain departmental policies, procedures, training material, and communications.
- Ensure all staff has completed required safety and service training.
- Train new and current staff on department-specific equipment, update policies, and process improvements.
- Interact and maintain relationships with internal and external customers.
- Track attendance and time-off requests for staff. Assign tasks to the team and monitor progress. Act as a back-up to the department manager/supervisor in the case that they are unavailable.
- Monitor the safety of my teammates by ensuring equipment is being used properly.
- Complete various departmental projects as assigned, guaranteeing those are tracked and completed in a timely manner
Customer Service/Cashier Lead
Valero
04.2010 - 05.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Educated customers on promotions to enhance sales.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly and accurately counted drawers at the start and end of each shift.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Operated cash register to record all transactions accurately and efficiently.
Forklift Driver
Tuesday Morning Warehouse
09.2009 - 03.2013
- Located proper slots on storage racks and set pallets in place with forklift.
- Unloaded trucks and rail cars and moved materials to staging area.
Education
High School Diploma -
Harato High School
Associate of Arts - Education
Nekemt Teachers' Collage
Certificate - Business Management
Collin County Community College District
Plano, TX09.2021
Skills
- Shipping and Receiving
- Receiving/Inventory Audit
- Inventory Control
- Staff Management
- Employee Training
- PC Skills; (word, Excel, Power point and Access)
- Forklift Operation
- Scheduling
- Machine Operation
- Cycle Counting
- Warehouse Operations
- Safety and compliance
- Customer service
- Order picking and processing
- Staff supervision
- Cost reduction
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
- Retail Inventory Management
- POS Systems
Timeline
Store Manager
7-11 Convenience Store
01.2020 - Current
Warehouse Lead
Nebraska Furniture Mart
05.2015 - 01.2022
Customer Service/Cashier Lead
Valero
04.2010 - 05.2015
Forklift Driver
Tuesday Morning Warehouse
09.2009 - 03.2013
High School Diploma -
Harato High School
Associate of Arts - Education
Nekemt Teachers' Collage
Certificate - Business Management
Collin County Community College District
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