Tilbe Arslan
Richmond,VA
Summary
Experienced and results-driven professional with a proven track record in order management, payment processing, and upselling within the dynamic realm of the hospitality industry. Adept at staying abreast of menu offerings, I consistently provide targeted recommendations tailored to meet the unique needs of each customer. With a background spanning roles as a sales specialist, server, restaurant supervisor, and accounting intern, I bring a diverse skill set to the table. Committed to delivering unparalleled customer service and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Restaurant Server
El Melvin Cocina Mexicana
2023.04 - 2024.01
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Food and Beverage Server
Shaner Hotel Group
2021.11 - 2024.01
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
Server
Umbrella Restaurant
2020.01 - 2020.04
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Sales Specialist
Manhattan Mall
2019.09 - 2019.12
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Interacted with approximately 100 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Maintained current knowledge of evolving changes in marketplace.
- Generated new leads through networking and attending industry events.
- Trained new employees on customer service, money handling and organizing strategies.
Accounting Intern
Royal Palm Hotels
2018.05 - 2019.06
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Collected and reported monthly expense variances and explanations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Supported cost reduction initiatives through detailed analysis of operating expenses, identifying areas for potential improvement.
- Assisted with annual audits, gathering required documentation and responding promptly to auditor inquiries.
Restaurant Supervisor
Kolibri Hotel
2017.01 - 2018.04
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Developed and implemented standard operating procedures to maintain smooth operations.
Server
Kolibri Hotel
2016.02 - 2017.01
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Inspected dishes and utensils for cleanliness.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Economics - Economy And Finance
Akdeniz University
Antalya,Turkey06.2019
Skills
- Performance Improvement
- Organization
- Staff Training
- Alcohol Service
- High Energy and Stamina
- Drink Preparation
- Exceptional customer service
- Team Player
- Menu Memorization
- Quality Control
- Cleanliness
- Menu presentation
Timeline
Restaurant Server
El Melvin Cocina Mexicana
2023.04 - 2024.01
Food and Beverage Server
Shaner Hotel Group
2021.11 - 2024.01
Server
Umbrella Restaurant
2020.01 - 2020.04
Sales Specialist
Manhattan Mall
2019.09 - 2019.12
Accounting Intern
Royal Palm Hotels
2018.05 - 2019.06
Restaurant Supervisor
Kolibri Hotel
2017.01 - 2018.04
Server
Kolibri Hotel
2016.02 - 2017.01
Bachelor of Economics - Economy And Finance
Akdeniz University
Similar Profiles
Miriam PerezMiriam Perez
Restaurant Hostess at Zazil Cocina MexicanaRestaurant Hostess at Zazil Cocina Mexicana
Leonaid VegaLeonaid Vega
Busser at Antigua Cocina MexicanaBusser at Antigua Cocina Mexicana
Shreya NamburiShreya Namburi
Server/Bartender at Conejo Cocina MexicanaServer/Bartender at Conejo Cocina Mexicana