Tilda Jones
Cramerton,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced medical settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Reproductive Endocrinology Associates of Charlotte
05.2015 - Current
- Responsible for all aspects of business operations, including payor and physician credentialing, regulatory licensure, and managing business office staff of 14
- Involved in customer service recovery and training staff on various components of service delivery.
- Manage third party operations for various revenue lines.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Lead practice through bankruptcy of parent company and reestablished private entity.
- Involved in implementation of new practice management system.
Office Manager
CaroMont Rehab & Sports Medicine
11.2010 - 05.2015
- Coordinated all business office functions, managed staff of 18, and led clinical quality management activities
- Responsible for acquisition, orientation, and management of staff.
Senior Consultant
Park Dansan Healthcare
04.2007 - 03.2010
- Created and managed Park Dansan's service line of physician-practice billing and extended business office.
- Involved with various projects, including analyzing patient data for clinical trials partners and leading point-of-service pharmaceutical dispensing installations.
- Travel within US.
Owner Operator Consultant
Practice Management Resources
06.2005 - Current
- Worked with multiple clients, including US Bankruptcy Court and medical practices transitioning to EMR
- Responsible for staff training , new practice start-up and closing failed practice.
Patient Accounts Manager
Carolinas Physicians Network (CPN)
03.2000 - 05.2005
- Managed Government and Self Pay Collections for over 60 physician groups. Analyzed account receivables and denial trends, established policies and procedures for efficient workflows, and coached clients on system efficiencies.
- Analyzed account receivables and denial trends, established policies and procedures for efficient workflows, and coached clients on system efficiencies.
Education
No Degree - Business Administration
Gaston College
Dallas NCNo Degree - Music
Western Carolina University
Cullowhee, NCSkills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Office Management
- Employee Onboarding
- Payroll and budgeting
- Credit and collections
- Relationship Building
- Records Management
- Business operations management
- Documentation and control
- Scheduling and calendar management
- Human Resources Management
- Policy and procedure modification
- Human Resources
- Workflow Planning
- Contract Negotiations
- Operations Management
- Training and coaching
- Meeting facilitation
- Event Coordination
- Computer Skills
- Team Leadership
- Decision-Making
- Professional and Courteous
- Customer Service
- MS Office
- Onboarding and Orientation
- Budget Management
- Financial Management
- Scheduling and Coordinating
- Staff Training
- Employee Coaching and Mentoring
- Staff Management
- Performance Tracking and Evaluation
- Problem Resolution
- Training and Development
- Goal Setting
- Team Development
- Interpersonal Relations
- Performance Evaluations
- Hiring and Training
- Teamwork and Collaboration
- Process Improvement
- Negotiation
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Schedule oversight
- Employee Development
- Staff Development
- Task Delegation
- Business Administration
- Good Judgment
- Needs Assessment
- Cost Control
- Idea Development and Brainstorming
- Performance reviewing
- Work Planning and Prioritization
References
- Donald Howard, Manager: Outpatient Rehab Services, 704 491 5317, 92bison@gmail.com
- Bill Greene, Retired, 704 860 0585, billgreeneguitars@gmail.com
- Omar Danner, MD, 704 651 9623, odanner1@yahoo.com
- Kristen Black, MD, New Day Family Practice, 704 293 3379, kristenblack@aol.com
- Jarvis Leigh, Vice-President, United Healthcare, 704 904 6272, jarvis_e_leigh@uhc.com
- Rainier Gil, Executive DIrector, REACH Fertility ,910 740 0699
Certification
- CMM- Certified Medical Manager Certification thru PAHCOM
Timeline
Business Operations Manager
Reproductive Endocrinology Associates of Charlotte
05.2015 - Current
Office Manager
CaroMont Rehab & Sports Medicine
11.2010 - 05.2015
Senior Consultant
Park Dansan Healthcare
04.2007 - 03.2010
Owner Operator Consultant
Practice Management Resources
06.2005 - Current
Patient Accounts Manager
Carolinas Physicians Network (CPN)
03.2000 - 05.2005
No Degree - Business Administration
Gaston College
No Degree - Music
Western Carolina University
- CMM- Certified Medical Manager Certification thru PAHCOM
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