Tilea Byrum
Gallup
Summary
Dedicated Customer Service Professional with over 15 years of experience delivering exceptional service. Demonstrated ability to manage multiple tasks while ensuring positive customer interactions through effective time management and strong communication skills. Committed to creating memorable experiences for clients and fostering long-lasting relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Liaison
Gallup Mckinley County Schools
Gallup
09.2025 - Current
- Acted as liaison at Turpen Elementary, facilitating student transport and managing paperwork.
- Documented work history and skills to maintain accurate records.
- Provided exceptional customer service to enhance parent and student satisfaction.
Cashier Supervisor
TravelCenters of America
Gallup
06.2019 - 12.2019
- Runs shifts.
- Customer service, cash handling, take care of drivers transactions, phone calls, and end of day shift reports
Site Accounting Representative
Travelcenters of America
04.2016 - 10.2017
- Collect paperwork for all depts, entered end of day numbers, answer phones, payroll, and also cashier duties when not busy
Front Desk Receptionist
Comfort Inn
04.2015 - 09.2015
- Customer service, answer phones, make reservations, cash handling, check in and out guests, computer knowledge
Front Desk Receptionist
Red Lion
04.2013 - 12.2013
- Customer service, answer phones, make reservations, check in and out guests, computer knowledge, run shift, assisted with restaurant and bar
Front Desk Receptionist
Quality Inn
12.2011 - 05.2012
- Customer service, answer phones, cash handling, check in and out guests, computer knowledge
Delivery driver
O'Reilly's
11.2008 - 05.2009
- Deliver parts, cash handling, answer phones, make sure delivery truck is in working order
Cashier
Walmart Supercenter
01.2003 - 01.2004
- Customer service, cash handling, count out and balance till
Photographer
Walmart Portrait Studios
01.2002 - 01.2003
- Open and close store, photographer, upsell products, cash handling, customer service, close out and end shift procedures
Shift Manager
Taco Bell / Pizza Hut
04.1999 - 01.2003
- Executed shift openings and closings, trained new employees, processed cash transactions, managed operations for both Taco Bell and Pizza Hut, conducted inventory checks, and completed end-of-day procedures.
Education
General Studies - High School Diploma
Gallup High School
Gallup , NM 08.1998 - 01.1999
Skills
- Client support
- Client communication
- Customer service
- Professional communication
- Stakeholder communication
- Team collaboration
- Office collaboration
- Scheduling coordination
- Organizational skills
- Time management
- Problem solving
- Problem solving
- Risk assessment
- Service enhancement
- Logistics coordination
- Data interpretation
- Financial reporting
- Billing management
- Financial tracking
- Administrative support
- Documentation organization
- Records management
- Educational support
- Regulatory compliance
- Operational strategy
- Integrated library system
- CRM software
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data entry
- Data entry accuracy
- Typing
- Technical communication
- Computer operation
- Mac OS
- Cash Handling
- Cashiering
- Cash management
- Material handling
- Logistical planning
- Transaction processing
- Food service management
- Food service
- Shift supervision
- Leadership
- Team oversight
- Warm welcoming
- Communication skills
- Writing skills
- Basic math
- Pressure management
- Mobile communication
- Product promotion
- Goal setting
- Teamwork
- Home visits
- Goal setting
- Records management
- Pressure management
- Home visits
- Stakeholder communication
- Educational policies
- Relationship management
- Teamwork
Certification
- Defensive driving, 01/01/26, 12/12/27
- DOT Physical Certification, 12/01/25, 12/12/27
- CPR Certification, 10/01/25, 10/01/27
- Driver's License, 05/01/25, 05/07/30
- ServSafe
Additional Information
I am a fast learner and enjoy learning new skills of any type of job. I have been in customer service 15+ years.
Timeline
Liaison
Gallup Mckinley County Schools
09.2025 - Current
Cashier Supervisor
TravelCenters of America
06.2019 - 12.2019
Site Accounting Representative
Travelcenters of America
04.2016 - 10.2017
Front Desk Receptionist
Comfort Inn
04.2015 - 09.2015
Front Desk Receptionist
Red Lion
04.2013 - 12.2013
Front Desk Receptionist
Quality Inn
12.2011 - 05.2012
Delivery driver
O'Reilly's
11.2008 - 05.2009
Cashier
Walmart Supercenter
01.2003 - 01.2004
Photographer
Walmart Portrait Studios
01.2002 - 01.2003
Shift Manager
Taco Bell / Pizza Hut
04.1999 - 01.2003
General Studies - High School Diploma
Gallup High School
08.1998 - 01.1999