Tilek Wofford
Red Oak
Summary
Dynamic Medical Technician with experience at Flow Therapy, skilled in direct patient care and HIPAA regulations. Proven ability to enhance patient experiences and streamline operations through effective collaboration and problem-solving. Adept at operating medical equipment and maintaining documentation, ensuring safety and compliance in all processes.
Overview
6
6
years of professional experience
Work History
Medical Technician
Flow Therapy
12.2024 - 01.2026
- Conducted patient assessments and collected medical histories to support diagnostic processes.
- Operated and maintained medical equipment, ensuring optimal performance and safety standards.
- Assisted in the implementation of treatment plans following physician directives for patient care.
- Collaborated with healthcare team members to enhance patient experience and streamline operations.
Customer Service Representative
Maximus
05.2022 - 10.2024
- Managed customer inquiries and resolved issues efficiently through multiple communication channels.
- Provided accurate product information and support to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Documented customer interactions in CRM system to ensure data integrity and consistency.
Customer Service Representative/IT Technical Support Specialist
Asurion
03.2020 - 05.2022
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Trained new team members on company policies and customer service standards to ensure consistency.
- Managed complex customer accounts using CRM software to track interactions and improve service delivery.
- Collaborated with cross-functional teams to develop solutions addressing recurring customer issues effectively.
Education
High School Diploma -
John Tyler High
Tyler, TX06-2016
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- customer Service/ Call Handling
- Problem Solving
- Time Management
- Data Entry& Documentation
Timeline
Medical Technician
Flow Therapy
12.2024 - 01.2026
Customer Service Representative
Maximus
05.2022 - 10.2024
Customer Service Representative/IT Technical Support Specialist
Asurion
03.2020 - 05.2022
High School Diploma -
John Tyler High