Tilethia Tyer
Atlanta,GA
Summary
Dedicated professional with experience in customer service, multitasking, strong work ethic, adaptability, the ability to learn quickly and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills. Known for excellent communication skills and teamwork abilities, with a commitment to achieving company goals and delivering exceptional customer service. I am committed to improving customer satisfaction and driving positive outcomes to give every customer a positive and memorable experience. With a proven track record of fostering lasting relationships with clients and team members, I am eager to contribute to a dynamic team and support organizational goals within the company.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Instacart
Atlanta, GA
10.2024 - Current
- Provided exceptional customer service throughout the shopping experience.
- Informed customers about specials, new products or promotions available in store.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Verified product quality and quantity against customer orders.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Resolved customer complaints quickly and professionally.
- Delivered groceries on time according to company standards for customer satisfaction.
- Loaded groceries into customers' vehicles in a safe manner.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Collaborated with team members to complete tasks efficiently within allotted time frames.
- Processed payments accurately and efficiently.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Monitored expiration dates on items to guarantee freshness for customers.
- Scanned products using hand-held scanners.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Suggested comparable products to replace out-of-stock items.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Hairstylist
Self Employed Services
Atlanta
02.2014 - Current
- Managed cash register transactions during checkout process.
- Upsold additional services when appropriate to increase sales volume.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Developed relationships with new clients through referrals from existing customers.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Participated in team discussions regarding marketing strategies for the salon.
- Organized scheduling of appointments throughout the day.
- Greeted customers, answered phones and booked appointments.
- Worked collaboratively with colleagues to achieve common goals.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Assisted other stylists with busy periods in the salon.
- Recommended products to clients based on their individual needs.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
Health and Wellness Coach
Shake Sum Cafè
Atlanta, GA
02.2021 - 02.2023
- Collaborated with healthcare professionals such as registered dietitians or physicians to ensure quality care for clients.
- Developed individualized nutrition plans tailored to each client's specific goals, lifestyle and dietary preferences.
- Maintained detailed records of client interactions including notes from consultations, feedback forms, and other relevant documents.
- Developed strategies for overcoming barriers related to nutrition knowledge gaps or behavioral issues.
- Facilitated group discussions with clients to encourage accountability and support among members of the program.
- Identified potential risk factors that could impede a client's progress towards their goals.
- Advised clients on supplement use when necessary to enhance overall wellness outcomes.
- Monitored clients' progress through regular check-ins, diet logs, and fitness tracking tools.
- Created content for social media platforms such as blog posts, videos, and infographics to educate the public about healthy living practices.
- Delivered effective one-on-one coaching sessions to help motivate clients toward their health objectives.
- Conducted group workshops focused on nutrition topics such as weight management, mindful eating, and food label reading.
- Assisted with marketing efforts by creating materials for promotional campaigns targeting new customers.
- Provided education on healthy eating habits, meal planning, and physical activity.
- Provided guidance on goal setting techniques so that clients can effectively track their progress over time.
- Assessed clients' health and wellness needs by conducting comprehensive interviews and assessments.
- Built strong and lasting relationships with clients through active listening.
- Recommended exercise and emphasized balanced nutrition to help patients manage weight and improve other health conditions.
- Interviewed new contacts to assess current health and document information.
- Compiled data and information to prepare reports highlighting participant progress and success.
- Achieved or exceeded financial and personal training goals consistently.
- Managed special initiatives to promote healthy improvements such as losing weight and ceasing tobacco usage.
- Coached individuals on healthy life choices to improve well-being.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Conducted and coordinated health needs assessments and other public health surveys.
- Collected data through field documentation, identifying specific needs of targeted populations.
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
Fitness Instructor
Lovely Bodies Gym
Atlanta, GA
01.2018 - 09.2020
- Provided guidance on how to modify exercises based on injury or disability status.
- Maintained detailed records of client information including attendance, body weight measurements and other relevant data points.
- Maintained a clean and organized workspace at all times.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Demonstrated proper form and technique for various exercises and stretches.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Conducted ongoing assessments of clients' abilities, strengths, weaknesses and limitations when necessary.
- Advised members on proper use of fitness equipment during individual or group sessions.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
- Provided personal training services to clients according to their individual needs.
- Promoted gym membership packages by providing tours of the facility or answering questions about available services.
- Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
- Assisted members with creating personalized workout plans based on their individual needs.
- Developed and implemented fitness programs tailored to the goals of each client.
- Instructed group classes in a variety of disciplines such as yoga, Pilates, aerobics, strength training and kickboxing.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
- Educated clients on nutrition guidelines for maximum results from workouts.
- Trained staff members on proper technique when using exercise machines or weights.
- Assisted in the marketing and social media efforts to promote fitness programs and classes.
- Kept track of client fitness goals, progress and personal records.
- Monitored client progress and adjusted workout plans as necessary for optimal results.
- Designed and led group fitness classes tailored to participants' skill levels and fitness goals.
- Promoted and sold gym memberships, personal training packages, and fitness classes.
- Instructed clients on the use of fitness equipment and machinery, ensuring safety and proper technique.
- Notified clients about class prices, promotions and available payment options.
- Utilized fitness software and apps to track client progress and schedule sessions.
- Stayed current with the latest fitness trends and research to enhance training methods and advice.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Modified exercise plans and routines based on client responses and success.
- Utilized a variety of fitness equipment and techniques to keep workouts engaging and effective.
- Taught one-on-one and group fitness classes.
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Gathered appropriate workout equipment before class sessions and tracked facility inventories.
- Scheduled class times and appointments according to client availability.
- Fostered positive relationships with clients to encourage continual engagement and motivation.
- Educated clients on proper exercise techniques to prevent injuries and maximize fitness benefits.
- Motivated clients to stay committed to preset fitness goals.
- Maintained clean and organized fitness spaces to ensure a safe and welcoming environment.
- Created comprehensive exercise plans according to client needs and capabilities.
- Implemented fitness challenges and competitions to motivate clients and foster a supportive community environment.
- Provided nutritional advice and created diet plans to complement fitness regimens.
- Conducted one-on-one training sessions to meet clients' specific health and fitness objectives.
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Developed personalized workout plans based on individual client assessments and goals.
- Provided first aid and emergency support in the event of injuries during training sessions.
- Led outdoor fitness activities and boot camps to provide diverse workout environments.
- Conducted fitness assessments to evaluate clients' fitness levels and track their progress over time.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Monitored class participants for appropriate techniques to prevent injuries.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Set up equipment and weights for use by class participants.
- Invited individuals of all ages and fitness levels to participate in classes.
- Built and established lasting relationships using encouragement and personal support.
- Promoted classes and facility amenities on social media.
- Observed participants during classes, watching for issues and incorrect techniques.
- Recommended modifications of exercises to help participants avoid injuries.
- Enforced safety rules and procedures to minimize injuries.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Coached and encouraged participants during exercises and routines.
- Demonstrated proper breathing techniques and meditation exercises.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
Front Desk Receptionist
Lovely Bodies Gym
Atlanta, GA
02.2017 - 02.2020
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Compiled and prepared reports and documents as requested.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated and maintained office policies and procedures.
- Assisted in the management of the company's social media accounts.
- Scheduled and confirmed appointments for clients and staff.
- Maintained a clean and organized reception area to uphold company image.
- Handled incoming and outgoing mail and packages.
- Completed basic bookkeeping and document filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted customers warmly and made them feel welcome.
Cashier
Walmart
Stone Mountain, Georgia
08.2013 - 02.2016
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Education
Associate of Arts - Master Cosmetology
Georgia Piedmont Technical College
Clarkston, GA05-2014
Skills
- Route planning
- Product picking
- Reliability and punctuality
- Strong work ethic
- Hospitality and accommodation
- Quick learner
- Order proofing
- Reading comprehension
- Mobile app proficiency
- Vendor engagement
- Sales proficiency
- Advertising and marketing
- Accurate money handling
- Deadline driven
- Strong interpersonal skills
- Attention to detail
- Documentation and reporting
- Delivery organization
- Verifying order accuracy
- Planning and organization
- Upbeat and outgoing attitude
- Customer relations
- Relationship building
- Payment processing
- Decision-making
- Verbal and written communication
- Online order processing
- Order coordination
- Customer service
- Flexible schedule
Languages
English
Full Professional
Affiliations
- Daily prayer
- Bible studying
- Reading books to strengthen my morals and values as a person
- Exercise daily to keep my body and mind healthy
Timeline
Instacart Shopper
Instacart
10.2024 - Current
Health and Wellness Coach
Shake Sum Cafè
02.2021 - 02.2023
Fitness Instructor
Lovely Bodies Gym
01.2018 - 09.2020
Front Desk Receptionist
Lovely Bodies Gym
02.2017 - 02.2020
Hairstylist
Self Employed Services
02.2014 - Current
Cashier
Walmart
08.2013 - 02.2016
Associate of Arts - Master Cosmetology
Georgia Piedmont Technical College