Tilfornee L. Stevens
Lakeland,Florida
Summary
Diligent, Detail oriented administrative professional possessing more than 25 years’ experience in diverse business settings. Versatile individual with outstanding organizational skills who can juggle a variety of tasks at once. Team player with a track record for producing quality work within strict timelines. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
27
27
years of professional experience
Work History
Surgery Scheduler Team Leader coordinator
Moffitt Cancer Hospital
Tampa, FL
01.2005 - Current
- Facilitates written and verbal communications for 87 physicians to program surgery schedulers regarding scheduling of patient procedures for our OR and other Perioperative areas
- Primary resource for scheduling clinic outpatients and hospital inpatients for surgery and coordinating procedures
- Coordinates with anesthesia, OR coordinators, and physician’s offices to complete the daily accurate schedule
- Billing for OR implants, VADS, PAT, Endo, HEME and Bone Marrow
- Relationships: Nursing, medical and ancillary personnel, visitors, clinics, physician’s secretaries, PAs and ARNPs.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Senior Team Leader Customer Service Rep
WellCare Hmo
Tampa, FL
01.2000 - 01.2004
- Aided Florida members and Providers on Healthykids, Medicaid, Medicare and New York Medicaid and Medicare coverage
- Recorded in the Grievance Procedure narrative, followed-up on all inquiries, utilizing on online system and procedures, according to the established guidelines
- Verified patient’s coverage and Benefits (Co-pays, Authorization, DME orders and/ or coinsurance.)
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clerk III
Doug Belden Tax Office
Tampa, FL
01.1999 - 01.2000
- Assisted customers with issues concerning Auto decals and Titles
- Processed paperwork to obtain temp, tags, Fishing and Trailer titles
- Handled large amounts of cash transaction payment daily.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Supported financial operations by managing tax drawers and researching variances
- Interacted with customers by phone, email or in-person to provide information
Office Manager
Roberd’s Furniture
Tampa, Fl
01.1995 - 01.2000
- Responsible for opening and Closing store
- Assisted customers and Vendors with complaints and special orders
- Inventoried store supplies/ Payroll and Book keeping
- Hired and Trained new personnel
- Received Developed Excellence in Customer Satisfaction course.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed office operations while scheduling appointments for department managers.
Education
No Degree - Health Administration
Hillsborough Community College
Tampa, FLHigh School Diploma -
H.B Plant High School
Tampa, FL06.1992
Skills
- Employee Evaluation
- Key performance indicators
- Knowledgeable in Cerner, Power Chart, SurgniNet, Report Builder,Kronos,Soarian Financials
- Ability to multi-task to accomplish workload efficiently
- Attention to detail and accuracy
- Ability to maintain accuracy and production standards
- Oral and written communication skills
- Negotiation skills
- Technical skills
- Problem solving skills
- Analytical skills
- Leadership and team building
- Team leadership expertise
- Leadership and teamwork
- Custodial team leadership
- Team leadership and collaboration
- Effective team leader
- Team leadership and supervision
- Team building and leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgery Scheduler Team Leader coordinator
Moffitt Cancer Hospital
01.2005 - Current
Senior Team Leader Customer Service Rep
WellCare Hmo
01.2000 - 01.2004
Clerk III
Doug Belden Tax Office
01.1999 - 01.2000
Office Manager
Roberd’s Furniture
01.1995 - 01.2000
No Degree - Health Administration
Hillsborough Community College
High School Diploma -
H.B Plant High School
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