Tilicia Owens

• Devised and maintained compliance recordkeeping processes to support initiatives.
• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Performed regular compliance reviews and audits, identifying non-compliance issues.

Quality Lab experience:

Blueprint reading, scales, Penta gear, optical comparator, height, bore, pin, feeler, depth, ID, and ring gages

micrometers, gauge blocks,

calipers 6-40' inches.

CMM PCDMIS Mitutoyo-HEXAGON program knowledge

• Launched quality assurance practices for each phase of development
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
• Sorted product and provided expertise on non-conforming product requirements.
• Improved quality processes for increased efficiency and effectiveness.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Calibrated instruments and scales in production area and quality lab.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Provided observations, took measurements, and performed tests at various stages according to quality control plan.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Recorded, analyzed, and distributed statistical information.
• Inspected products and worker progress throughout production.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

• Specified quality requirements of raw materials with suppliers.
• Cross-trained existing employees to maximize team agility and performance.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.