Tilisa Smith
Clinton Township,MI
Summary
Certified Pharmacy Technician experienced in retail, hospital, correctional, and pharmacy benefits environments. Delivered accurate prescription processing, medication preparation, and IV compounding while ensuring compliance and efficient workflow. Security professional focused on risk assessment, asset protection, and incident response, demonstrating strong collaboration and adaptability in evolving environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Banking Specialist
USAA Federal Savings Bank
Detroit, MI
08.2026 - Current
- Assisted USAA Federal Savings Bank members with checking, savings, and loan inquiries.
- Processed deposits, withdrawals, transfers, and payment requests across bank systems.
- Explained bank products, fees, and account terms to members clearly.
- Updated customer records and maintained confidential financial information.
- Escalated complex concerns to specialized support and management teams.
Security Officer
Securitas Security Services USA
03.2026 - 09.2026
- Monitored security systems, ensuring safety and adherence to protocols to protect personnel and property.
- Conducted regular patrols, deterring unauthorized access and reinforcing a secure environment for visitors and staff.
- Responded promptly to incidents, coordinating with law enforcement.
- Documented daily activities and incidents in detailed reports, providing management with insights for informed decision-making.
- Documented daily activities and incidents in detailed reports for management review.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pharmacy Benefits Specialist
Pharmacy Advantage
05.2022 - 03.2026
- Processed and reviewed prior authorizations while coordinating with providers and insurance companies
- Verified insurance coverage, resolved claim issues, and assisted with reimbursement processing to ensure timely prescription approvals and patient access to medications
- Communicated with healthcare providers, pharmacies, and patients to obtain required documentation and support prior authorization determinations
- Processed and reviewed prior authorizations, coordinating with providers and insurance companies to facilitate timely approvals
- Updated and maintained patient medication profiles while ensuring accuracy and compliance with pharmacy guidelines
- Verified insurance coverage, resolved claim issues, and assisted with reimbursement processing to enhance patient access to medications
- Communicated with healthcare providers, pharmacies, and patients to gather required documentation supporting prior authorization decisions
- Maintained confidentiality of patient information while adhering to HIPAA regulations, pharmacy standards, and company compliance policies
Pharmacy Technician
Walmart
02.2020 - 05.2022
- Filled prescription orders under pharmacist supervision while verifying prescription information for accuracy and completeness
- Assisted pharmacists in preparing, labeling, and packaging prescriptions while providing customer service support
- Verified patient insurance information and processed prescription claims for reimbursement
- Maintained inventory by removing expired medications, organizing stock, and efficiently processing returns
- Operated cash register to ensure timely prescription pickup and facilitate customer transactions
- Maintained clean and organized pharmacy work areas in accordance with safety standards
Pharmacy Technician
Meridian Health Plan
08.2019 - 01.2020
- Facilitated prior authorization requests for clinically appropriate medications, ensuring timely access for providers and members
- Evaluated pharmacy benefit requests, determining approvals or denials based on established coverage criteria to support patient needs
- Entered and maintained authorization and patient information within pharmacy systems
- Compiled and assessed denial appeal documentation, enhancing accuracy and efficiency in the appeals process
- Delivered excellent customer service while supporting pharmacy operations and reimbursement processes
Pharmacy Technician
St John Medical Center
06.2018 - 07.2019
- Prepared intravenous solutions, admixtures, respiratory medications, and other sterile compounds using aseptic techniques under pharmacist supervision
- Supported pharmacists in preparation and dispensing of medications, ensuring accuracy in a hospital pharmacy environment
- Assisted pharmacists in medication preparation and dispensing activities in a hospital pharmacy environment
- Ensured compliance with safety procedures and maintained cleanliness of sterile preparation areas and equipment
- Managed incoming phone calls and supported pharmacy operations through effective communication and coordination
Certified Pharmacy Technician
Wayne County Jail
10.2013 - 05.2018
- Prepared and delivered medications and pharmaceutical supplies to patients and nursing stations accurately and efficiently
- Managed inventory by receiving supplies, verifying quantities, monitoring expiration dates, and proactively reporting shortages to ensure uninterrupted pharmacy operations
- Assisted pharmacy staff with medication distribution and inventory control procedures, contributing to streamlined operations and adherence to safety protocols
- Maintained accurate records and responded to pharmacy-related inquiries by telephone, enhancing communication and service efficiency
- Supported safe medication handling and storage practices in accordance with pharmacy guidelines
Certified Pharmacy Technician
Walgreens
04.2003 - 10.2013
- Filled and processed prescription orders under pharmacist supervision, ensuring accuracy and completeness to support patient health
- Entered prescription and insurance information into pharmacy systems to support reimbursement processing
- Assisted pharmacists in prescription preparation and packaging while providing customer service to enhance patient experience
- Maintained inventory by receiving supplies, checking expiration dates, and organizing medication stock to ensure availability and safety
- Prepared insurance claim forms and pharmacy records accurately and efficiently
- Assisted customers with prescription-related questions and referred medication inquiries to pharmacists.
- Maintained clean, organized, and safe pharmacy work areas in compliance with pharmacy standards
Education
High School Diploma -
Northern High School
Detroit, MISkills
- Loan Processing
- Transaction Processing
- Customer Verification
- Account Management
- Account Reconciliation
- Customer Support
- Client Relationship Management
- Fraud Detection
- Financial Regulations
- Compliance Standards
- Banking Software
- Audit Procedures
- Microsoft Office
- Telephone etiquette
- Customer support
- Portfolio Management
Certification
- Michigan Pharmacy Technician License
- License Number: 5303016134
- Expiration Date: 2028-03-09
Timeline
Banking Specialist
USAA Federal Savings Bank
08.2026 - Current
Security Officer
Securitas Security Services USA
03.2026 - 09.2026
Pharmacy Benefits Specialist
Pharmacy Advantage
05.2022 - 03.2026
Pharmacy Technician
Walmart
02.2020 - 05.2022
Pharmacy Technician
Meridian Health Plan
08.2019 - 01.2020
Pharmacy Technician
St John Medical Center
06.2018 - 07.2019
Certified Pharmacy Technician
Wayne County Jail
10.2013 - 05.2018
Certified Pharmacy Technician
Walgreens
04.2003 - 10.2013
High School Diploma -
Northern High School