Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tilisha Pemberton

Maxton,NC

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Shift Leader

Jersey Mike's Subs
Laurinburg, North Carolina
06.2024 - Current
  • Determined consumer needs to provide products and services appealing to alarger market.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Customer Service Representative

Sedgwick Claims Management
Work From Home , North Carolina
09.2022 - 04.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Associate Professional

Rainbow 66 Storehouse
Laurinburg, North Carolina
09.2021 - 10.2022
  • Evaluated existing procedures and implemented changes that led to improved productivity.
  • Assisted in the coordination of aftercare plans to ensure continuity of care post-discharge.
  • Monitored client progress toward meeting goals outlined in their treatment plan.
  • Assisted clients with daily living activities such as meal planning, medication management, budgeting.
  • Facilitated group therapy sessions focusing on coping strategies and peer support.
  • Engaged patients in therapeutic activities to promote social skills and community integration.
  • Assisted clients in developing individualized treatment plans and goals.

Resident Counselor

Methodist Home for Children and Youth
Lumberton, North Carolina
07.2020 - 09.2021
  • Attended court hearings representing the interests of the residents when needed while advocating for their rights throughout the process.
  • Provided orientation sessions for new residents to familiarize them with campus policies and resources.
  • Counseled residents on individual issues such as stress management, anger control, and conflict resolution.
  • Administered, coordinated, or recommended disciplinary and corrective actions.
  • Lead team meetings among staff members, discussing challenges faced by the residents, as well as successes that should be celebrated.
  • Served meals to the residents according to dietary guidelines, while promoting healthy eating habits among them.
  • Developed and deepened relationships with residents and fellow staff.
  • Participated in professional development opportunities to enhance skills in student affairs and housing administration.
  • Provided support and guidance to residents in developing life skills such as budgeting, time management and problem-solving.

Education

Bachelor of Science - Social Work

University of North Carolina At Pembroke
Pembroke, NC
12-2019

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Operational efficiency
  • Safety compliance
  • Team collaboration
  • Time management
  • Supervision and leadership
  • Team management
  • Interpersonal communication
  • Quality assurance
  • Organization and time management
  • Performance evaluation
  • Team leadership
  • Compliance training
  • Organizational development
  • Adult learning theory

References

References available upon request.

Timeline

Shift Leader

Jersey Mike's Subs
06.2024 - Current

Customer Service Representative

Sedgwick Claims Management
09.2022 - 04.2024

Associate Professional

Rainbow 66 Storehouse
09.2021 - 10.2022

Resident Counselor

Methodist Home for Children and Youth
07.2020 - 09.2021

Bachelor of Science - Social Work

University of North Carolina At Pembroke

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Tilisha Pemberton