Tilishia Boomer
Long Island City,NY
Summary
Dynamic and dedicated professional with extensive experience at NYCTA, excelling in passenger assistance and safety awareness. Proven track record in enhancing operational efficiency and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Station Supervisor
NYCTA
New York, NY
03.2024 - Current
- Managed station activities, facilitating team member support as necessary.
- Conducted routine inspections of station facilities, identifying maintenance needs and coordinating repairs.
- Ensured employees worked safely
- Assisted with installation of OMNY machines
Station Agent
NYCTA
New York, NY
03.2020 - 03.2024
- Assisted in managing station safety procedures, ensuring compliance with regulations.
- Trained new staff on customer service standards and station operations for improved performance.
- Implemented process improvements that enhanced the passenger experience during peak hours.
- Led initiatives to streamline ticketing operations, reducing wait times for customers.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
Window Clerk
USPS
New York, NY
10.2011 - 03.2020
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Executed Passports
Education
High School Diploma - Arts And Technology
Robert F Wagner High School
Long Island City, NYSkills
- Customer Service
- Passenger assistance
- Transportation
- Multitasking
- Workplace safety
- Team leadership
- Adaptability and flexibility
Timeline
Station Supervisor
NYCTA
03.2024 - Current
Station Agent
NYCTA
03.2020 - 03.2024
Window Clerk
USPS
10.2011 - 03.2020
High School Diploma - Arts And Technology
Robert F Wagner High School