Tillena Bliss
Turbeville,SC
Summary
Accomplished in enhancing customer relationships and financial service efficiency, notably at McLeod Health Medical Center. Expert in customer relationship management and cash flow forecasting, I have consistently improved client satisfaction and branch performance. My proactive approach and adeptness in MS Office have driven significant achievements in operational excellence and client retention.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
McLeod Health Medical Center
04.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Patient Care Technician
Fresenius Medical Care Holdings Inc.
02.2022 - 10.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Loan Customer Service Representative
Local Finance
10.2022 - 04.2023
- Built strong relationships with clients through excellent rapport-building skills and consistently delivering high-quality service.
- Communicated regularly with borrowers regarding their repayment plans, promoting responsible financial behavior among customers.
- Provided exceptional customer service, addressing borrower concerns and offering guidance on available loan options.
- Demonstrated a strong understanding of loan products, terms, and eligibility requirements to enhance the overall customer experience.
Assistant Manager
Feagin Tire
01.2016 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Cornerstone Christian School
Thomson, GA07.2004
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Customer Relationship Building
- Loan Applications
- Certificates of deposit
- Cash Flow Forecasting
- MS Office
- Records Management
- Payments Processing
- Loan and grant knowledge
- Client Relationship Building
Timeline
Financial Services Representative
McLeod Health Medical Center
04.2023 - Current
Loan Customer Service Representative
Local Finance
10.2022 - 04.2023
Patient Care Technician
Fresenius Medical Care Holdings Inc.
02.2022 - 10.2023
Assistant Manager
Feagin Tire
01.2016 - 10.2022
High School Diploma -
Cornerstone Christian School
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