Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Tillery Green

Humble

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer or patient a positive, memorable experience. Highly motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, and quickly mastering new skills, as well as being an experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant

Natchitoches Regional Medical Center
Natchitoches
01.2023 - Current
  • Assisted healthcare professionals in patient examinations and procedures.
  • Prepared examination rooms and ensured cleanliness and organization.
  • Coordinated with other departments to streamline patient care processes.
  • Educated patients on treatment plans and wellness practices effectively.
  • Maintained inventory of medical supplies and ensured availability for procedures.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Medical Customer Service Representative

Conduent Call Center
01.2023 - 11.2024
  • Provided product information and recommendations based on customer needs.
  • Managed customer accounts and updated information in the database accurately.
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Utilized call center software to track interactions and document resolutions.
  • Developed strong relationships with customers by providing personalized assistance and support.

Medical Assistant

St. Francis Hospital and Medical Center
Ruston
01.2017 - 06.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Lending Specialist

Teleperformance
Shreveport
11.2019 - 11.2021
  • Investigated customer complaints related to loan servicing errors or omissions.
  • Developed relationships with customers to ensure satisfaction with services provided.
  • Evaluated customer loan applications for eligibility and compliance with regulations.
  • Resolved customer inquiries regarding loan status and payment options promptly.

Department Manager

Walmart
Ruston
03.2012 - 01.2017
  • Managed daily operations to ensure efficient store functioning.
  • Supervised staff to maintain high levels of customer service.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Resolved customer complaints and provided solutions promptly.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Associate of Applied Business - General Studies

Louisiana Delta Community College
Monroe, LA
05-2021

Certificate of Technical Studies - Medical Assistant

McCann School of Business & Technology
PA
12-2016

Associate of Applied Business - Billing And Coding

Northwest Louisiana Technical School
Minden, LA
05-2015

High School Diploma -

Natchitoches Central High School
Natchitoches, LA
05-2011

Skills

  • Patient education
  • HIPAA compliance
  • Electronic health records
  • Customer account management
  • Call center management
  • Conflict resolution
  • Relationship building
  • Inquiry handling
  • Customer relationship management
  • Effective communication
  • Organizational skills
  • Multitasking
  • Troubleshooting
  • Computer skills
  • Customer service

Certification

  • CPR

Languages

English
Professional

References

References available upon request.

Timeline

Medical Assistant

Natchitoches Regional Medical Center
01.2023 - Current

Medical Customer Service Representative

Conduent Call Center
01.2023 - 11.2024

Lending Specialist

Teleperformance
11.2019 - 11.2021

Medical Assistant

St. Francis Hospital and Medical Center
01.2017 - 06.2023

Department Manager

Walmart
03.2012 - 01.2017

Associate of Applied Business - General Studies

Louisiana Delta Community College

Certificate of Technical Studies - Medical Assistant

McCann School of Business & Technology

Associate of Applied Business - Billing And Coding

Northwest Louisiana Technical School

High School Diploma -

Natchitoches Central High School

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