Tiloria Cleveland
Gulfport,MS
Summary
Proven leader and effective communicator, adept at small business operations and customer relations. At Gulfport School District Harrison County, I excelled in enhancing customer satisfaction and streamlining business processes, leading to significant repeat business. Skilled in relationship building and team management, I consistently exceed goals through strategic planning and a focus on achievements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Wiped Clean Janitorial Services
05.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Child Nutrition Manager
Gulfport School District Harrison County
08.2004 - Current
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Planned weekly nutritionally balanced menus to reflect current dining trends.
- Exceeded federal nutrition standards by incorporating whole grains, lean proteins, fruits, vegetables into daily offerings.
- Established new [Type] policies and standards to reduce waste.
- Monitored food service operations during meal times for compliance with safety regulations and quality standards.
- Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
Shift Lead Manager
At Home Superstore
07.2019 - 07.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
Building Inspector
Sunset Janitorial
03.2002 - 08.2004
- Conducted regular site visits to verify that work was being performed according to approved plans.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
Education
GED -
Jefferson Davis Community College
Gulfport, MSSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
Serve Safe Certification
Food Service management certification
Timeline
Owner
Wiped Clean Janitorial Services
05.2022 - Current
Shift Lead Manager
At Home Superstore
07.2019 - 07.2024
Child Nutrition Manager
Gulfport School District Harrison County
08.2004 - Current
Building Inspector
Sunset Janitorial
03.2002 - 08.2004
GED -
Jefferson Davis Community College
Serve Safe Certification
Food Service management certification
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