Seasoned and proactive professional with a unique hybrid skillset that touches customer service, sales, profit optimization, labor law, and operations management, focused on bringing alignment between departments, determining tools and strategies to grow revenue and prioritizing efficiency and accountability. Known as a driven, influential entrepreneur and collaborator who understands the value of growing a brand rooted in loyal customer confidence. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Tilsa Fernandez
Chicago,IL
Summary
Overview
22
years of professional experience
Work History
Divine Wedding Vows
Founder/Lead Bilingual Minister
05.2017 - Current
Job overview
- Served customers and followed outlined steps of service.
- Managed a Team of 7 Ministers between Wisconsin, Indiana, and Puerto Rico.
- Managed and delegated over 170 weddings for 2023.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Central States Pension Funds
Bilingual Pension Analyst (Elected Union Steward)
02.2017 - 04.2022
Job overview
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs, occupations, and pension contributions.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Approved or denied benefits for pensioners and acted as Subject Matter Expert in Disability, Death Benefit, Pension Benefit, Reciprocal, and complex case management
- Provided guidance and expertise on investment/benefit options, offering a wide range of appropriate options and choices based on clients' needs and goals
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Advised managers and employees on state and federal employment regulations, collective agreements, and classification programs.
Central States Pension Funds
Bilingual Retiree Health Analyst
11.2015 - 02.2017
Job overview
- Optimized department efficiency by analyzing procedures and data regarding charting of retiree working history.
- Collected, organized and entered insurance plan.
- Retrieved medical data for physicians and patients.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Compiled, evaluated and reviewed engineered data for internal system.
Bankers Life And Casualty Company
Underwriting Associate
08.2013 - 11.2015
Job overview
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Bankers Life And Casualty Company
Claims Inventory Specialist
04.2006 - 08.2013
Job overview
- Educated Seniors on policy benefits, premiums, premiums increases, and claim process
- SME on varies health insurance product lines and retirement
- Conducted full claim investigations and reported updates and legal actions
- Adjusted policy benefit accumulator to ensure proper benefits
- Escalated files with significant indemnity exposure to supervisor for further investigation
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
Education
DeVry UniversityDowners Grove, IL
Bachelor of Science from Business Intelligence And Analytic Management
University Overview
Credits earned 102 out of 126
Skills
- Business Planning
- Operational Analysis
- Change and Growth Management
- Union- Labor Law Activist
- Organizational Structuring
- Industry Expertise
- Entrepreneurial and Innovative
- Issue and Complaint Resolution
- Needs Assessment
- Calm and Professional Under Pressure
Hobbies
Hobbies
- Achieved 4 house flips through effectively helping develop a matrix to keep the project on task, permits in order, and ordering of materials
- Supervised team of 4-10 staff members, along with overseeing contractors to maintain project on time
- Collaborated with investors to gain capital for upcoming projects
Timeline
Founder/Lead Bilingual Minister
Divine Wedding Vows
05.2017 - Current
Bilingual Pension Analyst (Elected Union Steward)
Central States Pension Funds
02.2017 - 04.2022
Bilingual Retiree Health Analyst
Central States Pension Funds
11.2015 - 02.2017
Underwriting Associate
Bankers Life And Casualty Company
08.2013 - 11.2015
Claims Inventory Specialist
Bankers Life And Casualty Company
04.2006 - 08.2013
DeVry University
Bachelor of Science from Business Intelligence And Analytic Management
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