Timothy Allemang
Columbus
Summary
Library assistance with experience in cataloging, circulation, and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs and situations. Reliable in organizing resources, assisting patrons, and maintaining library systems. Skillful in using library management software such as ALMA, research databases, and providing educational support.
Overview
17
17
years of professional experience
Work History
Student Library Assistant
Ohio University Lancaster
09.2023 - Current
- Staff Circulation Desk
- Sole employee working on closing shifts
- Use consortium system for circulation of media around the state
- Assisted manager when health issue arose
Fraud Specialist
Discover Card Services
01.2020 - 06.2021
- Assisted cardholders with suspicious activities on accounts
- Trained as Subject Matter Expert and assisted associates
- Work from Home
Customer Care Inquiry Service
Alliance Data
11.2013 - 11.2019
- Worked with customers regarding their credit card accounts.
- Promoted to Customer Care Inquiry Services
- Became Subject Matter Expert on team, leading to training multiple employees.
General Merchandise Clerk
Meijer
03.2009 - 11.2014
- Responsible for taking care of customers’ needs and expectations both in person and over the phone
- Managed groups of up to ten coworkers
- Assisted manager in interviewing and hiring new employees
Education
B.SS - Humanities
Ohio University
Lancaster05.2024
Master of Arts - School of Library And Information Science
Emporia State University
Emporia, KS05-2026
Skills
- Microsoft Office Suite
- Library of Congress Classification System
- Customer service
- Circulation management
- Conflict resolution
- Team leadership
- Training and development
- Communication skills
- Customer relationship management
- Written and oral communication
Accomplishments
- Supervised a team of three staff members.
- Collaborated with director in the development of a makerspace.
Languages
French
Elementary
Timeline
Student Library Assistant
Ohio University Lancaster
09.2023 - Current
Fraud Specialist
Discover Card Services
01.2020 - 06.2021
Customer Care Inquiry Service
Alliance Data
11.2013 - 11.2019
General Merchandise Clerk
Meijer
03.2009 - 11.2014
B.SS - Humanities
Ohio University
Master of Arts - School of Library And Information Science
Emporia State University