Tim Arnhalt

Train Team Members and Managers on the sales floor about selling practices, product knowledge, department efficiency. I would travel to/video conference with stores around the country to help them improve their sales in multiple categories or help get new Team Members up to speed faster so there wouldn't be a drop in production. Was expected to work with Excel, Powerpoint, and Word to help grab store sales information or set up presentations.

• Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
• Conducted regular refresher courses for seasoned employees to maintain high standards of professionalism and product knowledge.
• Maintained a strong understanding of industry trends and market changes, adapting training materials accordingly to keep content relevant.
• Facilitated role-playing exercises and simulations to provide hands-on experience in real-world sales scenarios, improving success rates.
• Evaluated employee performance regularly, identifying areas of improvement and providing tailored feedback for growth.
• Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
• Continuously improved training materials by gathering feedback from employees and incorporating suggestions for a more engaging learning experience.

I worked with Team Members and Customers on their issues. For example, if a customer was unhappy with their dogs haircut, I would work with them to find a solution that would work with them and continue their business with the company. I also worked on the sales floor at the same time so I also produced sales and upsold on multiple occasions. Team Members relied on me to help them with either customer issues or personal issues. If I was the closing manager, I was also expected to count money for the day and submit records of the money that went into the safe.

• Collaborated with team members to achieve monthly targets and improve overall performance.
• Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
• Created customer support strategies to increase customer retention.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

I worked door to door sales doing sales presentations to have customers purchase product from me. I also did cold calls to set up appointments and these presentations lasted upwards of 1 hour. I had to learn the product within a week and do my presentations from there.

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Identified and tapped into new markets, significantly expanding customer base.