Tim Bae
North Richland Hills,TX
Summary
Proven leader in driving sales and operational efficiency, with a track record of enhancing customer satisfaction and fostering strong team dynamics at Sewell Automotive. Skilled in strategic planning and financial management, achieving significant business growth. Excels in relationship building and staff management, ensuring a collaborative and results-driven work environment. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sewell Automotive
05.2017 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recruiting and training interns/new hires.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Listened to customer needs and desires to identify and recommend optimal products.
Owner
Kobe Steakhouse and Sushi
11.2022 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
Owner
Yogurt Story
10.2010 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Assisted in recruiting, hiring and training of team members.
Internet Sales Manager
Honda of Burleson
07.2015 - 04.2017
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
Education
Bachelor of Science - Hilton College of Hotel And Restaurant Management
University of Houston
Houston, TX12.2009
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Operations Management
- Business Management
- Staff Management
- Marketing
- Financial Management
- Sales Leadership
- Customer Service
- Inventory Management
- Staff Scheduling
- Recruitment
- Staff training/development
Accomplishments
- Awarded “Employee of the Month” in 2019/2020.
- Team Twenty (20+ cars a month) and Heavy Hitter (Averaging 15+ cars a month) every year.
Languages
Korean
English
Timeline
Owner
Kobe Steakhouse and Sushi
11.2022 - Current
Sales Associate
Sewell Automotive
05.2017 - Current
Internet Sales Manager
Honda of Burleson
07.2015 - 04.2017
Owner
Yogurt Story
10.2010 - 01.2020
Bachelor of Science - Hilton College of Hotel And Restaurant Management
University of Houston
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