TIM BALDY
Corsicana,Texas
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
18
18
years of professional experience
Work History
Front Office Supervisor
Aimbridge Hospitality / Hampton Inn & Suites
2021.03 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Front Desk Agent
Debonair Hospitality /. Holiday Inn Express
2021.10 - 2022.02
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate / Part Time
Dallas Stars Foundation
2020.09 - 2021.03
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Manager of Event Technolgy
Encore Event Technologies At Omni Dallas Hotel
2019.09 - 2021.03
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Manager of Event Technologies
PSAV Presentation Services / Renaissance Hotel
2017.05 - 2019.07
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built relationships with customers and community to establish long-term business growth.
Director of Event Technology
Swank Audio Visuals / Hotels In Dallas & Phoenix
2006.01 - 2017.03
- Implemented innovative audiovisual solutions, contributing to memorable event experiences for attendees.
- Managed budgets and resources effectively, ensuring cost-efficiency without compromising on quality or delivery deadlines.
- Fostered strong relationships with vendors, securing preferential pricing and terms for equipment rental and services.
- Supervised a team of event technicians, providing guidance and support to ensure optimal performance and staff retention.
- Spearheaded the adoption of new technologies for live streaming events, broadening reach to remote audiences.
- Delivered exceptional customer service, consistently exceeding client expectations and garnering repeat business.
- Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
Education
Associate of Arts - Mass Communications
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Scheduling and Calendar Management
- Property Management Systems
- Administrative Tasks
- Data Entry
- Oral and Writing Communication
- Reservation Management
- Concierge Services
- Multitasking Proficiency
- Hotel Information
- Complaint Handling
- Shift Scheduling
- Effective communication
- Front desk operations
- Guest check-in and check-out
Accomplishments
Received Associate of the Month accolades twice during 2023 for outstanding leadership, remarkable customer service and attention to detail
Timeline
Front Desk Agent
Debonair Hospitality /. Holiday Inn Express
2021.10 - 2022.02
Front Office Supervisor
Aimbridge Hospitality / Hampton Inn & Suites
2021.03 - Current
Sales Associate / Part Time
Dallas Stars Foundation
2020.09 - 2021.03
Sales Manager of Event Technolgy
Encore Event Technologies At Omni Dallas Hotel
2019.09 - 2021.03
Sales Manager of Event Technologies
PSAV Presentation Services / Renaissance Hotel
2017.05 - 2019.07
Director of Event Technology
Swank Audio Visuals / Hotels In Dallas & Phoenix
2006.01 - 2017.03
Associate of Arts - Mass Communications
Maricopa Community Colleges - Phoenix College
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