Summary
Overview
Work History
Education
Skills
Certification
References
Community Service
Accomplishments
Websites
References
Timeline
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Tim Becker

North Ogden,USA

Summary

Operations Professional with 30 years of experience in hospitality and retail leadership. Expertise in data analysis and innovative action plan implementation, resulting in consistent goal achievement. Recognized for strong communication skills and ability to foster team development and lasting relationships.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director of Marketing & Technology

FASTSTOP TRAVEL CENTERS
Ogden, UT
09.2024 - Current
  • Lead a team overseeing marketing and technology implementation for 65 stores and six rental properties in all aspects of marketing, category management, vendor management, new product implementation, IT management, and new technology integration.
  • Develop and implement comprehensive marketing strategies, supplier relationships, and contract negotiations.
  • Manage price book oversight of 20k+ items, promotion campaigns, and FastRewards loyalty program growth.
  • Implement technology solutions, including POS integrations and self-checkout systems, to enhance operational efficiency.
  • Analyzed sales performance history and negotiated 100+ vendor contract and rebate agreements for 2025, optimizing inventory placement.
  • Launched FastRewards loyalty program including hardware integration, digital media, staff training videos, incentives, and promotions.
  • Deployed competitive pricing technology (Priceeasy) and integrated EBT systems.
  • Currently implementing technology solutions including Self-Checkout, Trike training platform, PCI compliant remote POS access, and THRIVR social media, content, and reputation management software.
  • Implemented Google Analytics on brand website.

Director of Operations / Operating Partner

TRIGON LLC
Ogden, UT
04.2021 - 09.2024
  • Led a team of 35+ store managers and staff, applying hospitality principles to convenience retail.
  • Managed a pricebook of 10k+ items.
  • Reviewed and analyzed P&L, balance sheet, and performance documents regularly and presented during monthly ownership meetings.
  • Oversaw the opening of a new construction store.
  • Managed operations, HR, marketing, accounting, vendor relations, and technology integration.
  • Implemented initiatives to drive customer retention and reduce operational inefficiencies.
  • Developed Google Sheets tracking program to validate fuel billing and CPG incentives.
  • Awarded minority ownership after first-year performance evaluation.
  • Achieved maximum bonus levels for all KPI metrics annually.
  • Recognized with Shell’s Top 1% and Top 5% performance awards.
  • Improved employee retention through SOPs, training programs, and streamlined communication.
  • Developed inventory management and accounting integration for data-driven decision-making.

Director of Franchise Operations

WYNDHAM HOTELS & RESORTS
Kennesaw, Field-Based
12.2007 - 04.2021
  • Oversaw revenue and operations for 70+ properties in the Eastern U.S.
  • Analyzed performance reporting, online presence, and opportunities to develop meeting plans and goals in advance of on-site or virtual property meetings.
  • Met with franchisees to review their needs and property performance. Developed action plans during every visit and implemented immediately actionable steps during meetings.
  • Focused on RevPAR growth, quality scores, guest ratings, and franchisee mentorship.
  • Developed strategies for yield management and new franchise lead generation.
  • Led regional meetings with multiple franchisees focused on brand initiatives.
  • Maintained awareness of noteworthy events at properties using Google Alerts.
  • Developed a property specific weekly update e-mail to deliver key information and performance data and insight for all properties by using mail merge combined with a formula driven spreadsheet that fed in performance data and created output statements unique to the properties individual data.
  • Trained multiple newly hired field operations professionals.
  • Increased YoY RevPAR for 13 consecutive years.
  • Led a team to migrate 1,800 hotels from a legacy CRS system to SynXis CR, reducing audit time by 50%.
  • Submitted 15+ franchise development leads, resulting in multiple successful agreements.
  • Retained 100% of controllable franchise renewals (2013 – 2021).
  • Ranked in the top 5% for Wyndham Rewards enrollments.
  • Performance Awards: Director of the Year (2011) & Circle of Excellence (2011 – 2012), Exceptional Contributor Rating (2010, 2019), Count on Me Award (Multiple).

Assistant General Manager

HOLIDAY INN EXPRESS HOTEL & SUITES
North Charleston, SC
09.2007 - 12.2007
  • Led a team of 10 front desk staff and conducted weekly revenue management meetings.
  • Oversaw the Opera 4.0 upgrade and staff training.
  • Coordinated revenue management and sales strategies.

General Manager

HOWARD JOHNSON
Santee, SC
10.2005 - 08.2007
  • Led a team of 20, achieving the highest revenue and RevPAR Index in hotel history.
  • Increased golf package sales by integrating a separate business into in-house operations.
  • Maintained a 9/10 Medallia OSAT customer satisfaction rating.
  • Performance Awards: Howard Johnson Inn of the Year Award & Presidents Quality Excellence Award.

Front Office Manager & Golf Director

SAILFISH RESORT & DAYS INN on the OCEAN
Myrtle Beach, SC
10.2001 - 10.2005
  • Established and led an in-house golf package department.
  • Cultivated and maintained strong relationships with golf professionals, wholesalers, and management companies to secure preferential rates for guests.
  • Led hiring, training, and scheduling of front office staff, ensuring efficient operations.

Front Desk Manager

DAYS INN WACCAMAW
Myrtle Beach, SC
05.1998 - 10.2001
  • Led a high-performing front desk team, contributing to two of the most profitable years in company history.
  • Collaborated with the Sales Director to identify and communicate group and commercial sales opportunities.
  • Trained and mentored staff in the Signature Reservation system, improving booking efficiency.

Education

Bachelor of Science - Computer Science

Coastal Carolina University
Conway, SC

Skills

  • Operations leadership
  • Strategic planning and execution
  • Budget management
  • Performance analysis
  • Revenue management
  • Contract negotiation
  • Marketing strategy
  • Sales expertise
  • Market research
  • Training and development
  • Effective communication
  • P&L analysis
  • Quality assurance
  • Reputation management
  • Channel management
  • Inventory management
  • Vendor relations
  • Technology integration
  • Customer relationship management
  • Proficient in Excel and Google Sheets
  • Proficient in Google Business Listings

Certification

  • Certified Hotel Administrator (CHA)
  • Certified Revenue Management Executive (CRME)
  • Certification in Hotel Industry Analytics (CHIA)
  • CVENT Supplier Portal Certification

References

  • Eric Breznicky, Ecolab, Assistant Vice President – Corporate Accounts – North America, Eric.Breznicky@EcoLab.com, 469-400-2710
  • Annette Hansen, Coremark, Sales Director – Salt Lake City OpCo, Annette.Hansen@pfgc.com, 801-573-7478
  • Jeffrey Nolan, Best Western International, Brand Manager – SouthEast & Caribbean / Former Senior Director, Wyndham Hotels & Resorts, Jeffrey.Nolan@bwh.com, 772-696-0689
  • Ken Beauchene, Red Roof Inn, Director of Franchise Operations, kbeauchene@redroof.com, 850-896-1432
  • Steve Moss, Choice Hotels International, Retention, Owner Relations - Upscale Brands, Smoss132@gmail.com, 801-694-6935

Community Service

  • President, Winterset Homeowners Association, 2016 to 2020
  • Vice President & Founding Member, Pi Kappa Alpha Alumni Assn, 2013

Accomplishments

  • Shell Top 1% (2021, 2022)
  • Shell Top 5% (2022, 2023, 2024)
  • Director of the Year (2011)
  • Exceptional Contributer (2010, 2019)
  • Inn of the Year Award (2006)
  • Presidents Quality Excellence (2006)

References

References available upon request.

Timeline

Director of Marketing & Technology

FASTSTOP TRAVEL CENTERS
09.2024 - Current

Director of Operations / Operating Partner

TRIGON LLC
04.2021 - 09.2024

Director of Franchise Operations

WYNDHAM HOTELS & RESORTS
12.2007 - 04.2021

Assistant General Manager

HOLIDAY INN EXPRESS HOTEL & SUITES
09.2007 - 12.2007

General Manager

HOWARD JOHNSON
10.2005 - 08.2007

Front Office Manager & Golf Director

SAILFISH RESORT & DAYS INN on the OCEAN
10.2001 - 10.2005

Front Desk Manager

DAYS INN WACCAMAW
05.1998 - 10.2001

Bachelor of Science - Computer Science

Coastal Carolina University