Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tim Braloski

Arnold,MO

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Astute IBM/HPE MQ Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Senior Application Support Specialist IBM/HPE MQ

AT&T
03.2019 - 01.2023
  • Configured and tested new software and hardware. Currently only MQ application support who can support IBM/HPE MQ Versions 5.3, 8.0 and 8.1!
  • Developed and implemented preventive maintenance procedures. developed quick check programs to ensure channels and queues working correctly in Windows versions 7.x 8.x 9.x; Tandem Versions 5.3 , 8.0 and 8.1 Linux/AIX versions 7.x , and 9.x
  • Created user accounts and assigned permissions.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. Specifically after key developer left EASE Dev Team. I assisted Ease Dev Team and new Tandem SAs in troubleshooting both their application and OS issues.
  • Researched and identified solutions to technical problems. major examples when upgrading IBM MQ Version 5.3.16 to Versions 8.0.0.x there were technical issues with upgrade. Worked over 400 hours with IBM and HPE engineers to resolve this issue, which required both patching of MQ software and OS issues that required patching. Worked to get ASON to Version 8.1.0.x which required recompiling ASON software and hours of trouble shooting with IBM technicians to resolve ASON unique issues.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance. Standard practice for MQ with EASE, ASON and ESON applications. over years upgrade all MQ versions
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions. Was sole application support for realistically last 5 years of employment at ATT. Did 24/7 support for application with no other support person.
  • Responded to customer inquiries and provided technical assistance over phone and in person. Regularly contacted by EASE, ASON teams for technical assistance with issues related to new releases affect application connections with MQ.
  • Developed and maintained effective client communications to guarantee client satisfaction.

Senior Application Support Specialist IEX Platform

ATT
08.2000 - 01.2023
  • This position was performed concurrently with MQ support position and also required long hours and 7/24 on call 1 week per month.
  • Provided training to end users on new and updated systems and software.
  • Developed and implemented preventive maintenance procedures.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Monitored system performance to identify potential issues.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs. Twice yearly MQ D/R testing of MQ for EASE, ASON and ESON applications
  • Installed, configured and provided ongoing MQ configuration management for 7+ applications, primary were EASE, ASON, ESON, RAINMAKER, and others
  • Developed and maintained effective client communications to guarantee client satisfaction in troubleshooting issues and working on development releases.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Researched and identified solutions to technical problems.
  • Tested new software prior to deployment.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.

Education

Bachelor of Science - Electrical, Electronics Engineering Technologies

University of Missouri - Rolla
Rolla, Mo
05.1985

Skills

  • Production Work
  • Collaborative Team Player
  • Application Subject Expertise
  • Customer Assistance
  • Maintenance and Troubleshooting
  • Backup Recovery
  • Configuration Management
  • Product Configuration
  • Software Release and Rollout
  • Technical Support
  • Mission Critical Applications
  • Resolve Technical Problems
  • Application Implementation
  • Analytical and Methodical

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.

Timeline

Senior Application Support Specialist IBM/HPE MQ

AT&T
03.2019 - 01.2023

Senior Application Support Specialist IEX Platform

ATT
08.2000 - 01.2023

Bachelor of Science - Electrical, Electronics Engineering Technologies

University of Missouri - Rolla

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Tim Braloski