TIM BRANDT
Lancaster,PA
Summary
Exceptional background spent in Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. The following examples have driven me in every endeavor I have perused: Creativity - Excellence - Honesty - and most importantly, Customer Satisfaction and Service
Overview
21
21
years of professional experience
Work History
CHEF/OWNER/OPERATOR
BELLYS BBQ Restaurant
01.2016 - 01.2023
- Designed and Remolded Location
- Developed Concept, Menu, All Recipes and all Marketing
- Managed day-to-day business operations
- Catered Off-Site Events for groups of 50 to 500
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
GENERAL MANAGER
Spooky Nook/Forklift & Palate Restaurant
03.2014 - 08.2016
- Developed and maintained relationships with customers and suppliers through account development
- Managed In-House Catering/Banquets for 50 to 1,000 Guest Meetings/Events
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Formulated policies and procedures to streamline operations
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently
OWNER POOL BUSINESS
Blue Water Pools
09.2001 - 02.2012
- Started and Built Swimming pool business that included:
- Selling and Building New Inground Swimming Pools
- Renovating Sad Pools to New Life
- Full Service Department
- Retail Store
- Understanding Customers Vision
- All aspects of Sales, Design (including 3D), Engineering
- Love Transforming Blank Backyards into an Oasis
- General Contractor, Attaing Subcontractos, Permits, Code Compliance and all aspects of the build from Start to Finish
- All Product Knowledge
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Education
PADI SCUBA DIVING Certifications, OPEN WATER, ADVANCED, NITROX, RESCUE, DIVERMASTER
Smokeys Divers Den
Lancaster, PAAssociate of Arts - undefined
Pa School of Culinary Arts
Lancaster, PA03.2014
Skills
- Accomplished Chef
- Approachable and Outgoing
- Food Safety Priority
- Customer Relations
- Project Management
- Working with Realistic Deadlines
- Marketing and Advertising
- Creative Catering & Banquets
- ServSafe Certified
- Event Estimating
- Thrive on controlled Chaos
- Delivering the 'Wow' factor
- Kitchen Design and Production Efficiency
- Kitchen operations management
- Grilling techniques
Timeline
CHEF/OWNER/OPERATOR
BELLYS BBQ Restaurant
01.2016 - 01.2023
GENERAL MANAGER
Spooky Nook/Forklift & Palate Restaurant
03.2014 - 08.2016
OWNER POOL BUSINESS
Blue Water Pools
09.2001 - 02.2012
Associate of Arts - undefined
Pa School of Culinary Arts
PADI SCUBA DIVING Certifications, OPEN WATER, ADVANCED, NITROX, RESCUE, DIVERMASTER
Smokeys Divers Den
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