Tim Brombacker
Davenport,FL
Summary
Results-driven Service Representative with over 25years of experience. Strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities.
Overview
15
15
years of professional experience
Work History
Commercial Auto Service Rep
Progressive Insurance
06.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Consult agents and insureds on requirements & laws pertaining to their needs.
Bio/Pharma Account Manager
Hamilton Robotics
11.2016 - 06.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Receive robotic system orders from sales reps, thoroughly check for errors, evaluate level of system and expected lead time.
- Follow up with Sales Reps, manufacturing, buyers, shipping and customers regarding lead times, delays, and delivery requirements.
- Request financial & tax documents as required per accounting
- Work with various departments, including planners, buyers, shipping, integrations to make sure we meet shipping deadlines for each system.
- Create invoices for each customer and submit them for payment based on approved terms.
- Train new hires with systems and procedures.
Location Manager
Hertz Car Rental
03.2015 - 06.2016
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed sales strategies covering use of materials, equipment safety and employee management.
- Manage teams of up to 25 employees. Including Customer Service, Sales, Detailers, Drivers, and Return Reps.
- Asses risks for each rental and approve or deny rentals based on guidelines setup by the company.
- Manage Fleet growth and maximize utilization.
- Process Vehicle Incident Reports-(collect claim information, take statements, pictures, police reports and other evidence and submit them to appropriate departments within the company).
- Conduct employee sales audits, training, growth and development
Event & Operation Manager
Advantage Activations
09.2008 - 11.2014
- Coordinate, create, plan and assist with partner builds as well as load in/out for each event.
- Encourage consumer participation through an unmatched fan experience.
- Manage temporary teams hired for on-site work.
- Work closely with event staff to ensure space is clean, power is ready and load-in space is available.
- Ensure hospitality quarters are clean and fully stocked with food, drinks, ice, etc.
- Attend meetings with clients, offer ideas for changes that would improve guest interactions.
- Coordinate travel and delivery of all materials, giving ample time for setup, changes, repairs, and client entertainment (Dinners etc.).
- Create After Action Reports with details like: Event attendance, number of participants, leads generated, participants feedback, etc.
Education
Associate of Arts - Business
Truckee Meadows Community College
Reno, NVSkills
- Loss Prevention Training
- Document Shredding
- Operational Efficiency
- Technical Support
- Billing Adjustments and Refunds
- Data Collation
- Administrative and Office Support
- Client Service and Support
- Payment Acceptance
- Customer Relations
- Database Management
- Customer Account Management
- Document and Records Management
- Customer Retention Strategies
- Order and Refund Processing
- Product and Service Knowledge
- Store Layouts
- Product and Service Solutions
- Microsoft Office
- Understanding Customer Needs
- Customer Support
- Calm and Professional Under Pressure
- Sales and Upselling
- Schedule Management
Timeline
Commercial Auto Service Rep
Progressive Insurance
06.2022 - Current
Bio/Pharma Account Manager
Hamilton Robotics
11.2016 - 06.2022
Location Manager
Hertz Car Rental
03.2015 - 06.2016
Event & Operation Manager
Advantage Activations
09.2008 - 11.2014
Associate of Arts - Business
Truckee Meadows Community College
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